Integrated Support Worker

Winnipeg Regional Health Authority; Winnipeg; On-site; Full time

Job summary

An established industry player in health services is seeking an Integrated Support Worker to provide essential personal care and support to clients. This role is pivotal in enhancing clients' wellness and social functioning, especially for those facing mental health challenges. With a commitment to equitable health care, the organization offers a collaborative environment where your contributions will directly impact the community. If you're passionate about making a difference and possess the necessary skills and qualifications, this is an excellent opportunity to grow your career in the health sector.

Qualifications

• Two years of experience as a Health Care Aide preferred.
• Training in mental health support is beneficial.

Responsibilities

• Provide personal care and support to clients.
• Assist clients in improving their wellness and self-care.

Skills

Personal Care Skills

Mental Health Support

Effective Communication

Teamwork

Client Empowerment

Education

HCA Certificate

Grade XII or GED

Tools

Personal Health Information Act (PHIA)

Workplace Hazardous Material Information System (WHMIS)

Mental Health First Aid

SafeTALK

Job description

Requisition ID: 380391

Position Number: 20025466

Posting End Date: May 20, 2025

City: Winnipeg

Employer: Winnipeg Regional Health Authority

Site: WRHA Community Health Services

Department / Unit: Z1 Health Coordination

Job Stream: Clinical

Union: CUPE

Anticipated Start Date: 06/20/2025

FTE: 0.80

Anticipated Shift: Days; Weekends

Work Arrangement: In Person

Daily Hours Worked: 8.00

Annual Base Hours: 2080

Salary: $22.673 - $26.284 (range varies with experience)

Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services, and organizations. We’re united by a shared commitment to excellent and equitable health care.

Position Overview

Reporting to the Resource Coordinator, the ISW (Integrated Support Worker) will have knowledge and training in personal care skills and be a certified Health Care Aide (HCA). Preferably, the ISW will also have additional training in working with individuals experiencing mental health or behavioral challenges, with training provided after start date. The ISW is responsible for client care involving HCA duties and supportive care duties as directed by the Case Coordinator/Resource Coordinator. This includes partnering with clients to improve their wellness in community, social functioning, self-care, communication, self-help, and coping. ISWs are located in several housing projects operating in a 24/7 team model, as well as in the community at large.

Experience

• Two (2) years’ experience as an HCA (Home Care Attendant / Health Care Aide) preferred.
• Two (2) years’ experience working in Mental Health preferred (may include experience as an HCA working with clients with complex needs or behaviors).

Education (Degree/Diploma/Certificate)

• WRHA recognized HCA certificate required.
• Grade XII minimum or GED equivalent.

Certification/Licensure/Registration

• Valid driver’s license and vehicle required.
• May be required to provide a Personal Driver’s Abstract.

Qualifications and Skills

• Knowledge of:
  • Information and/or training will be provided within the probation period for the following:
    • Personal Health Information Act (PHIA), Workplace Hazardous Material Information System (WHMIS), and Principles of Routine Practices (Universal Precautions).
    • Regional and Program policies and procedures.
    • Mental Health First Aid.
    • SafeTALK.
    • WRHA Violent Prevention and Protection Modules and/or Non Violent Crisis Intervention.
    • Roles and responsibilities of members of the healthcare team.
• General skills and ability to perform all tasks and responsibilities relevant to the duties of the ISW position.
• Ability to provide safe, effective personal care respecting individual needs for comfort, privacy, and respect.
• Understanding of client empowerment and issues faced by individuals with mental and/or physical health challenges.
• Effective communication with clients, family, and coworkers.
• Ability to assess and teach basic life skills.
• Flexibility to meet client care needs.
• Ability to set boundaries with clients.
• Teamwork and seeking assistance when needed.
• Effective English verbal and written communication skills.
• Preference for applicants competent in an Aboriginal language and/or knowledge of Aboriginal customs, traditions, and values.

Physical Requirements

• Extensive physical activity including lifting, transferring, and transporting patients and equipment.
• Exposure to infectious diseases, blood, body fluids, toxic materials, noise, allergens, and potential emotional stress.
• Encountering aggressive or agitated clients/visitors/staff.
• Travel between clients with unpredictable driving conditions or inclement weather.
• Home environments with congested spaces, uneven surfaces inside and outside the home.

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check, and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is current if obtained within six (6) months prior to employment.

Please note that an employee cannot hold two or more positions across the WRHA legal entity that total more than 1.0 EFT. The WRHA legal entity includes multiple sites and programs.

Interviewed candidates may be asked to participate in a skills assessment.

Applications received after the deadline will not be considered.

We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.