Event Audio Visual Technician - Calgary (Full Time & Part Time)

Encore Global; Calgary; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Technician responsible for setting up and operating audiovisual systems. The role involves ensuring customer satisfaction, effective communication, and technical troubleshooting. Ideal candidates will have a High School Diploma and experience in customer service or hospitality.

Qualifications

• 1 year of customer service or hospitality experience preferred.
• 1 year of audio visual experience or equivalent in educational environment preferred.

Responsibilities

• Setup, operation, and breakdown of audiovisual equipment.
• Ensure customer satisfaction through effective communication.
• Troubleshoot and problem solve with equipment and software issues.

Skills

Customer Service

Technical Ability

Communication

Education

High School Diploma

Associate’s degree

Job description

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Key Job Responsibilities

Equipment Operation

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

Customer Service

• Strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel / client relationship.

Technical Ability

• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.
• Understands company processes, follows procedures and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up-selling techniques.
• Works with clients to finalize invoices.
• Completes order entries in Navigator, as needed.

Job Qualifications

• High School Diploma required. Associate’s degree is preferred.
• Achieve Technical Level 3 Certification per PSAV Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @PSAV / HR / Global Learning).
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio visual experience or equivalent in educational environment is preferred.
• A valid driver’s license is required for team members that may operate Company vehicles.
• Additional DOT requirement may need to be met if applicable.
• Ownership
• Hospitality
• Professionalism
• Safety Conscious
• Action Oriented
• Tech Savvy
• Ensures Accountability

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