Data Analyst - Customer Team

Conexiom; Kitchener; On-site; CAD 65,000 - 85,000; Full time

Job summary

Conexiom is seeking a Data Analyst for their Customer Team to support operations through data insights. The role involves maintaining data integrity, analyzing customer trends, and collaborating with various teams to drive operational excellence. Ideal candidates possess strong analytical skills, attention to detail, and proficiency in data visualization tools such as Tableau and Power BI.

Qualifications

• 2+ years of experience in data analysis or business analysis.
• Experience with SaaS or tech companies.
• Ability to translate complex data into clear insights.

Responsibilities

• Connect and maintain datasets from various sources.
• Analyze data for business insights to support decisions.
• Ensure accuracy and integrity of reporting data.

Skills

Data Analysis

Business Analysis

Data Visualization

Communication

Collaboration

Attention to Detail

Tools

Tableau

Power BI

Excel

SQL

Job description

Data Analyst – Customer Team

Job Summary:

As a Data Analyst at Conexiom, you will support our Customer Team, including customer success, support, implementation and connection development. You will be responsible for maintaining data sets and data integrity across multiple systems as well as creating and monitoring reports and dashboards. The role requires strong analytical skills, attention to detail, and the ability to work collaboratively with various teams. You will drive value by providing actionable insights and helping to tell compelling customer stories through data.

Responsibilities:

• Connect and maintain datasets from various sources and use data visualization tools, ensuring data integrity and accuracy.
• Analyze data and translate it into business insights to support decision-making within the customer teams.
• System administration for tools where data ingestion or exporting are integral to processes and operations.
• Work with leadership to identify reporting needs and develop solutions to monitor key business metrics and operational dashboards.
• Collaborate with customer teams and other stakeholders to drive operational best practices and new programs by providing performance visibility.
• Support strategic initiatives by analyzing customer data to uncover trends, risks, and opportunities.
• Assist in creating data-backed customer success stories and case studies by analyzing product adoption, engagement, and customer outcomes.
• Ensure accuracy, consistency, and integrity of reporting data through regular audits and validation processes.
  
  

Daily/Weekly/Monthly Tasks:

Daily:

• Monitor and update key dashboards and reports.
• Respond to ad hoc data requests from Customer Team stakeholders based on priority.
• Validate data quality and investigate anomalies.
  
  

Weekly:

• Maintain data and dashboards, ensuring all weekly data is up to date and reported to the needed stakeholders and teams.
• Participate in team meetings. Guide teams to review and understand data trends to take action and be accountable to outcomes.
• Weekly operational tasks to keep systems updated and data accurate.
• Meeting with Customer Team leadership to review metrics and gather reporting feedback.
• Prepare summary insights on customer trends and operational performance.
  
  

Monthly or Quarterly:

• Complete monthly and quarterly reporting tasks including adding insights and recommended actions.
• Deliver executive-ready reports and dashboards showcasing key trends and progress on goals.
• Analyze customer data to support retention, engagement, and customer health initiatives.
• Ensure data accuracy through reviews and cross-checks.
  
  

Skills and Requirements:

• 2+ years of experience in data analysis or business analysis, preferably in a SaaS or tech company.
• Experience in excel, data visualization tools (e.g., Tableau, Power BI) and data lake technologies.
• Ability to translate complex data into clear, concise insights for non-technical stakeholders.
• Strong attention to detail and commitment to data accuracy.
• Excellent communication and collaboration skills.
• Comfort working in a fast-paced, evolving environment.
• Experience in creating and maintaining data sets, ensuring data integrity and accuracy.
• Experience with KPI/OKR reporting frameworks preferred.
• Familiarity with customer data analysis and storytelling for customer success use cases would be an asset.
• Bonus if experience with SQL, Salesforce or Gainsight.
• Background in B2B SaaS customer operations or customer analytics is ideal.
• Team-oriented and empathetic, with proven adaptability within a growing company.