Associate, Sales & Customer Service - St. John's

Intact Financial; San Juan de Terranova; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

A leading company in the insurance sector is seeking a Sales & Customer Service agent to assist Canadians in protecting their valued assets. This role offers mentorship and training, along with opportunities for career advancement and an annual bonus plan. Ideal candidates will possess excellent communication skills, a customer service background, and be comfortable working in a hybrid environment.

Benefits

Financial rewards program

Employee Share Purchase Plan

Extensive flex pension and benefits package

Flexible work arrangements

Annual wellness account

Access to tools and resources for health

Dynamic workplace learning ecosystem

Inclusive employee-led networks

Community Impact program

Qualifications

• Minimum one year of customer service experience in a call centre environment.
• Must be willing to study for and pass the provincial exam to obtain your insurance license.

Responsibilities

• Play a key role in providing protection for clients' valuable assets.
• Analyze customer needs and promote products and services.
• Handle phone and email inquiries from existing clients.

Skills

Bilingualism (English-French)

Customer service

Sales experience

Communication

Tech-savvy

Multi-tasking

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

If you’re passionate about helping others and are known for your excellent communication and people skills, we may be a good fit!

As a Sales & Customer Service agent, you’ll become a trusted advisor in helping Canadians protect the things they care about. We’ll provide you the mentorship and training as you pursue your career goals, and your success will be recognized with our annual bonus plan and accelerated career path which will provide you with an opportunity for promotion after six months in the role.

What you'll do here:

• Play a key role in providing the best possible protection for our clients' most valuable assets by advising them to make informed choices, answering their product questions and advising on next steps
• Analyze customer needs and promote and cross-sell products and services
• Accept and process changes in payment methods
• Handle phone and email inquiries from existing clients in a professional and timely manner

What you bring to the table:

• Bilingualism (English-French) is a definite asset
• Minimum one year of customer service experience in a call centre environment
• Previous sales experience a strong asset
• A natural communicator and understand how to listen and empathize with others
• Tech-savvy and comfortable working between different systems
• Ability to multi-task and stay cool under pressure
• Must be willing to study for and pass the provincial exam to obtain your insurance license
• No Canadian work experience required however must be eligible to work in Canada

This role requires you to:

• Be available to work Monday to Friday between the hours of 8:00am - 8:00pm and Saturdays from 8:00am - 5:00pm
• During the first year with us, you will be required to work every Saturday. After the first 12 months, they will be in 1 of 5-week rotation.
• During the first year with us, we will ask you to work on statutory holidays and you will be compensated according to labor standards.

Check out the below link to find out more on working for Belairdirect!

1 million reasons to work at belairdirect - YouTube

#LI- Hybrid

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.