Donation Attendant Sully Station FT

Goodwill of Greater Washington; Centreville-Wareham-Trinity; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join an established organization as a Donation Attendant, where you will play a vital role in assisting donors and ensuring a positive experience. This dynamic position involves working outdoors, engaging with the community, and making a significant impact through your contributions. You'll be responsible for greeting donors, managing donations, and maintaining a clean and organized donation area. If you thrive in a fast-paced environment and enjoy working with people, this role offers the perfect opportunity to make a difference while enjoying an active workday. Embrace the chance to represent a company committed to community support and service.

Qualifications

• Previous customer service experience is essential.
• Ability to lift up to 50 pounds frequently and communicate effectively.

Responsibilities

• Provide excellent customer service and maintain a welcoming atmosphere.
• Accurately record donations and sort items into categories.

Skills

Customer Service

Communication Skills

Time Management

Teamwork

Multilingual

Education

High School Diploma or Equivalent

Tools

Forklift

Manual and Power Equipment

Job description

Overview

Donation attendants are true Goodwill Ambassadors. Enjoy an active and dynamic position assisting donors of household goods. If you enjoy being around other people, working outdoors, and representing an organization that makes a positive impact on our community, then welcome home.

Responsibilities

Essential Competencies:

1. Action Oriented
2. Customer Focus
3. Composure
4. Time Management

Essential Duties and Responsibilities:

1. Provides excellent customer service to all internal and external guests.
2. Creates a welcoming atmosphere by greeting donors and safely unloading donations from vehicles.
3. Accurately records donations.
4. Ability to independently lift up to a maximum of 50 pounds.
5. Ability to safely operate manual and/or power equipment (depending on location).
6. Responsible for keeping donation area clean and free of debris.
7. Completes donor receipts and offers the donor a copy.
8. Sorts donated items into designated categories.
9. Follows prescribed safety and security practices including reporting safety and security hazards and injuries to the General Manager, Store Manager, or Assistant Manager.
10. Maintains a clean, neat uniform and appearance.

Other Duties and Responsibilities:

1. Assists truck and driver helper load/unload donations into company vehicles.
2. Performs general housekeeping duties as needed.
3. Performs other duties as directed.

Qualifications

Required Qualifications:

1. Previous customer service experience.
2. Ability to provide exceptional customer service to internal and external customers.
3. Ability to read, write, and comprehend basic instruction in English for safety purposes and communication with management.
4. Ability to effectively communicate verbally with associates and customers.
5. Ability to perform continuous walking, stooping, standing, bending, lifting, kneeling, and climbing for prolonged periods of time (up to 7 hours – per 8-hour shift).
6. Ability to lift up to 50 pounds frequently.

Preferred Qualifications:

1. A minimum of six months of previous work experience.
2. High school diploma or equivalent.
3. Ability to work in a team environment.
4. Previous experience working in a warehouse environment.
5. Previous pallet packing and forklift experience.
6. Basic computer skills.
7. Multilingual with proficiency in English.