Security Dispatcher - 1 Queen St East - Full-Time (Paladin Security)

Paladin Security; Toronto; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading security company seeks a full-time Security Dispatcher for the Continental Night shift in Toronto. The role involves monitoring security systems, managing a team, and ensuring safety protocols are followed. Candidates must have a valid security license, dispatch experience, and be fluent in both French and English. Benefits include medical, dental, and paid vacation.

Benefits

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

Paid Holidays

Qualifications

• Minimum 1 Year of Dispatch or Scheduling Experience.
• Valid Security Licence required.
• Fluent in French and English.

Responsibilities

• Monitor and operate all systems in the Security Operations Centre.
• Lead and manage the security team, ensuring efficient task execution.
• Conduct proactive patrols to maintain security.

Skills

Communication

Leadership

Observational Awareness

Interpersonal Skills

Education

Bachelor's Degree in Legal Administration

Tools

Microsoft Office

Perspective Application

Job description

Job Skills / Requirements

Position: Security Dispatcher

Site: Cushman & Wakefield
City: One Queen Street East, Toronto
Averaging Agreement: Overtime is Averaging Agreement (AA) after 88 hours
Status: Full-Time

Hours: - Continental Nights - 1900-0700
Pay Rate: $19.89/hr

Internal Posting: May 20,2025
Internal Closing: May 27, 2025
External Closing: Jun 2, 2025

To continuously monitor and operate all systems in the Security Operations Centre. Systems include but are not limited to, all communication systems, communication logs/audits, CCTV,
access control, fire panels/computers, elevator computers, and security records. Maintain a positive relationship with Cushman & Wakefield and CPPIB representatives and their guests; assist the Supervisors in ensuring that all security guards adhere to procedures.

Highlights:

• Leverage your in-depth security knowledge to lead and manage the security team, effectively assigning tasks and ensuring their efficient execution;
• Proactively identify areas for improvement in security processes and implement necessary changes;
• Lead the response to incidents, and emergencies (including but not limited to fire control, use of force, de-escalation, and medical situations). Apply your first aid, CPR, Narcan, and AED certifications when necessary;
• Conduct proactive and highly visible patrols of assigned areas to maintain a safe and secure environment for all;
• Comprehensive knowledge of the trespass to Property Act (TPA) and Arrest without warrant (S494).

Job Duties and Responsibilities:

• Demonstrate a proven track record of conducting and reviewing audits for radios, cameras, inventory, and keys to maintain a secure environment;
• Prioritize outstanding customer service by providing exceptional support to tenants, guests, and visitors;
• Oversee the efficient review, update, and closure of reports, ensuring all documentation is accurate and up to date;
• Diplomatically enforce property standards while maintaining peace and security;
• Effectively monitor CCTV surveillance systems, promptly identifying and responding to any suspicious or unauthorized activities;
• Maintain exceptional observational awareness and attention to detail, proactively identifying and addressing potential security threats;
• Foster a positive and collaborative work environment by utilizing your strong interpersonal skills and emotional intelligence;
• Ensure you hold all necessary certifications and training required for security roles;

Technical Requirements:

• Proficiency in Microsoft Office applications including MS Word, MS Excel, and Outlook;
• Expertise in daily report writing (DAR) and incident report writing using Perspective Application;
• Strong email communication skills for clear and concise written communication;
• Thorough knowledge of fire safety plans and emergency evacuation procedures;
• Authorized to legally work in Canada

Security System Knowledge:

• Access control systems: CCURE 9000 Monitoring Station, Habtech, and CCURE 9000 Administration Station;
• CCTV monitoring: Indigo Vision Control Center;
• Key control systems: Keypro 3 & Keytrak;
• Elevator Management Systems: EMS Panorama 2.0, OTIS;
• Critical event management: MIR3;
• Work order generation: Angus Work Order;
• Fire alarm systems: Knowledge to put buildings on & off global bypass, sprinkler bypass & node bypass (Simplex Fire System);
• Parking E-hub System: Thorough understanding of the system's operation;

Additional Skills:

• Ability to work in a challenging, fast-paced, multi-tasking environment;
• Flexibility and adaptability to deal with diverse situations and people;
• Quick learner with effective time management skills;

Site Specific Duties:

• Supervisor Updates: Inform supervisors about any issues that might affect security services or staff performance;
• Recommendations: Proactively suggest improvements to supervisors;

Certification Requirements (All)

Standard First Aid, CPR Level C
Minimum 1 Year of Dispatch or Scheduling Experience
Proficiency with Office 365 (Outlook, Word, PPT, Excel, Teams)
Valid Security Licence
Authorized to legally work in Canada
Must be fluent in speaking, reading, and writing in French and English.
Bachelor's Degree in Legal Administration
Minimum of 1 year security experience

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays

This job reports to the Client Service Manager

This is a Full-Time position 3rd Shift, Continental Nights - 1900-0700.

Relocation is not provided and travel is not required

Number of Openings for this position: 1