Incentives Analyst (Program Analyst 2) - Limited Duration Hybrid Remote Work Opportunity

Freddie Mac; Salem (OR); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare services provider is seeking a Customer Service Representative to ensure client satisfaction through effective communication and problem resolution. This role offers the chance to work remotely within the continental U.S. and provides opportunities for career growth. The ideal candidate will have excellent phone and listening skills, a high school diploma, and a commitment to punctuality.

Benefits

Career Advancement

Supportive Work Environment

Training Provided

Qualifications

• Must be punctual for scheduled work shifts.
• Completion of mandatory training programs, including HIPAA.

Responsibilities

• Provide phone coverage for incoming and outgoing calls.
• Resolve customer service issues and pharmacy network problems.
• Assist with on-site client orientation and health fairs.

Skills

Phone Skills

Listening Skills

Communication Skills

Education

High School Diploma or GED

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:

• Salary up to $(amount)
• Opportunity for career advancement and growth within the organization
• Work remotely anywhere within the continental U.S.
• Supportive and collaborative work environment
• Chance to make a positive impact on client satisfaction and member experience

What to Expect (Job Responsibilities):

1. Provide phone coverage for incoming and outgoing calls, ensuring calls are directed to the appropriate staff members
2. Acquire knowledge and proficiency in PBM and mail order resources to effectively assist members and clients
3. Resolve customer service issues and pharmacy network problems to ensure client satisfaction
4. Assist with on-site client orientation, health fairs, and business conferences
5. Perform office duties such as copying, collating, mailings, filing, and handling credit card transactions

What is Required (Qualifications):

• Must be available and punctual for scheduled work shifts
• Minimum educational requirement: High School Diploma or GED
• Completion of mandatory training programs, including HIPAA Privacy and Security Courses
• Exceptional phone and listening skills
• Excellent written and verbal communication skills

How to Stand Out (Preferred Qualifications):

• 0-2 years of experience as an Rx Technician or Customer Service Representative in healthcare-related services

#HealthcareServices #CustomerService #CareerOpportunity #CompetitivePay #TrainingProvided

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