Clinic Administrative Support, CPS TB Clinics - BC Centre for Disease Control

BC Centre for Disease Control; New Westminster; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Clinic Administrative Support professional to join their team. In this role, you will perform vital administrative tasks, including data entry, managing client records, and providing exceptional customer service. Your contributions will support the efficient operation of healthcare services, ensuring that clients receive the information and assistance they need. This position offers a chance to make a meaningful impact in public health while working in a supportive environment that values diversity and inclusion. If you are detail-oriented and passionate about healthcare, this opportunity is perfect for you.

Benefits

Health and Wellness Programs

Flexible Work Options

Professional Growth Opportunities

Qualifications

• 3 years of administrative experience in a medical or scientific setting.
• Familiarity with medical, scientific, research, or IT terminology.

Responsibilities

• Perform data entry and manage filing systems for client information.
• Operate a multi-line switchboard and perform reception duties.

Skills

Data Entry

Word Processing

Customer Service

Problem-solving

Interpersonal Skills

Effective Communication

Attention to Detail

Typing Speed (50 WPM)

Education

Post-secondary education in business or secretarial program

Courses in medical/scientific terminology

Tools

Microsoft Office Suite

Database Management Software

Job description

Clinic Administrative Support, CPS TB Clinics

BC Centre for Disease Control
New Westminster, BC

What you'll do

1. Perform data entry and general word processing duties, including inputting client information into computerized systems, maintaining registers, assigning file numbers, updating manuals, and preparing reports, charts, tables, letters, presentations, and newsletters from rough drafts or instructions, using software such as word processing, spreadsheets, graphics, and databases. Prepare and distribute meeting minutes and other documents as requested.
2. Gather and compile information, such as client statistics. Manage records by setting up and maintaining filing systems, indexing files, conducting searches, and replying to routine correspondence.
3. Operate a multi-line switchboard, perform reception duties, direct calls, relay messages, and receive visitors. Refer issues to appropriate personnel.
4. Address general inquiries via phone and in person from clients, doctors, staff, and the public, providing information about programs and policies. Refer complex issues to relevant staff.
5. Manage incoming and outgoing mail, faxes, internal correspondence, and courier documents. Sign for packages and shipments.
6. Assist with client intake, including obtaining information, completing admission documentation, liaising with sources, and summarizing information for healthcare providers. Schedule and confirm appointments, send reminders, and manage clinic flow.
7. Handle financial transactions, including receiving payments and issuing receipts.
8. Operate office equipment, perform minor maintenance, and escalate issues as needed.
9. Place purchase orders, receive supplies, verify invoices, and coordinate with suppliers.
10. Prepare and package medical and non-medical supplies for shipping, including labeling and contacting couriers.
11. Participate in program planning, research, quality and safety initiatives, and accreditation activities within Clinical Prevention Services, contributing to research activities and reviewing results.
12. Perform other related duties as assigned.

What you bring

Qualifications

• Post-secondary education in a recognized business or secretarial program, with courses in medical/scientific terminology, or equivalent experience.
• Three years of administrative experience in a medical or scientific setting.
• Knowledge of Indigenous-specific mandates, anti-racism, and cultural safety principles, with a commitment to addressing systemic racism and discrimination.
• Understanding of legislative obligations and provincial commitments related to Indigenous rights and anti-racism initiatives.

Core Competencies

• Understanding of Indigenous-specific racism and systemic barriers, with initiatives to promote safety and belonging.
• Awareness of the impacts of settler colonialism on Indigenous Peoples and familiarity with relevant policies and documents.

Skills & Knowledge

• Familiarity with medical, scientific, research, or IT terminology.
• Proficiency in computer software: word processing, presentations, spreadsheets, databases, email.
• Problem-solving, customer service, judgment, organization, interpersonal skills.
• Typing speed of 50 WPM.
• Effective communication skills in English.
• Accuracy, attention to detail, ability to error check independently.
• Ability to prioritize and meet deadlines.
• Physical ability to perform duties.
• Commitment to learning about Indigenous issues, anti-racism, and systemic change, and sharing knowledge with peers.

What we bring

We support your health, wellness, and professional growth through various programs, benefits, and flexible work options. Join BC's largest employer and contribute to impactful work in health care.

Job Details

• Type: Regular, Full-Time
• Wage: $24.76 - $26.38/hour
• Location: 100 - 237 East Columbia Street, New Westminster BC
• Hours: Monday - Friday, 8:00 - 16:00 / 8:30 - 16:30
• Requisition #: 183311E

About Us

The BC Centre for Disease Control (BCCDC) focuses on preventing and controlling communicable diseases and promoting environmental health in BC. Part of PHSA, which aims for equitable, cost-effective health services across the province. We value respect, compassion, innovation, equity, and courage.

We are committed to anti-racism and diversity in our hiring and employment practices, especially in eradicating Indigenous-specific racism and supporting Indigenous recruitment and inclusion efforts. We encourage applications from all backgrounds, particularly Indigenous peoples, and provide support through our Indigenous Recruitment & Employee Experience team.

Internal Applicants

Current PHSA employees should apply via internaljobs.phsa.ca. The posting expires on May 14, 2025. For late applications, contact [e-mail] with your requisition number and employee ID. For setup assistance, email the same address with your employee ID during business hours.

External Applicants

If you are not a PHSA employee, contact [e-mail] for application assistance.