Team Lead – Business Partner Support

Do you dream of a career where your expertise will have an impact in a human-sized and innovative company? Join the 360.Agency team! Our 250 employees are experts in creating web and marketing solutions designed for Canadian automotive dealerships.

Our package includes fun, flexible hours, group insurance from day one, unlimited telemedicine services for you and your family, and much more!

Hybrid position!

The Team Lead – Business Partner Support is a committed and organized leader who plays a key role in mentoring and supporting Product Support Advisors (PSAs) – Business Partners. You will be the go-to person for PSAs – Business Partners and will be responsible for ensuring service quality while guiding your team toward excellence.

• Supervise the daily activities of team members.
• Ensure that processes and procedures are followed to optimize efficiency and business partner satisfaction.
• Take charge of analyzing, designing, and documenting missing procedures and processes.
• Work closely with team members to resolve complex requests.
• Train new PSAs – Business Partners.
• Participate in meetings with business partners regarding support-related topics.
• Demonstrate positive leadership and the ability to manage priorities under pressure.
• Support the team in mastering manufacturer programs and ensuring compliance.
• Manage escalations from business partners.
• Adhere to and enforce confidentiality and data protection policies for our business partners.
• Perform any other related tasks.
• If you need to act as a PSA – Business Partner for certain business partners, the responsibilities related to that role will also apply.

Qualifications:

• Excellent verbal and written communication skills in English and French (mandatory).
• Natural leadership within a team.
• Strong organizational and problem-solving skills.
• Strong customer service skills and analytical mindset.
• Deep understanding of digital tools, including digital marketing (an asset).
• Ability to manage multiple priorities efficiently and under pressure.

Location & Benefits:

• Located in Griffintown, near public transportation.
• Beautiful, modern open-space office.
• Hybrid work model with flexible schedule.
• 100% reimbursed public transportation pass*
• Summer hours*
• Computer equipment provided for home and office work*
• Comprehensive group insurance from day one.
• Unlimited virtual medical clinic access for you and your family.
• Discounts at various partners (Strom SPA, gym).

Entertainment & More:

• Social activities: Happy hours, team lunches, Halloween, Christmas party, kids’ Christmas event…
• Free coffee, tea, cereal bar, and beverages.
• Opportunity to work from abroad for 4 weeks per year (*conditions apply).

We offer a family-friendly and flexible work environment where we prioritize enjoyment at work and strong team connections. Every individual plays a key role in the customer service process, and employees are encouraged to explore all products and technical aspects of the company. We recognize and highlight individual strengths and talents, fostering growth opportunities within the company. A meeting with us will allow you to see it for yourself!

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