Assistant Executive, Customer Service (CCA)

Ocean Network Express (Singapore) Pte Ltd; Golden Horseshoe; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in the shipping industry seeks a Customer Care Agent to provide exceptional service to customers. The role involves managing inquiries related to booking and documentation, ensuring timely solutions while maintaining high standards. Ideal candidates will possess a diploma in a relevant field and strong communication skills, with experience in customer service preferred.

Qualifications

• Candidates with at least 2 years of relevant working experience are preferred.
• Experience in Live Chat functions will be an added advantage.
• Candidates with no relevant experience are welcome to apply.

Responsibilities

• Handle Live Chat functions and customer service inquiries.
• Provide solutions promptly while meeting internal standards.
• Communicate proactively with local and overseas stakeholders.

Skills

Communication

Interpersonal Skills

Proactivity

Problem Solving

Education

Diploma in Maritime Studies or Shipping-related disciplines

Tools

Google Suite

MS Office (Excel, Word)

Job description

Job Description Purpose : To provide excellent service level when handling enquiries from Customers.

Job Responsibilities – Customer Care Agent (CCA)

1) A key member of the SCOPE project team to handle Live Chat functions other than web and email queries.

2) To be responsible for handling all the customers’ service enquiries related to booking, import and export documentation requests.

3) To provide solutions promptly in a short response time while meeting the expectations of the internal standard operating procedures for the entire import, export and booking processes.

4) To be proactive in responding to customers’ issues and resolve challenges faced by customers professionally with great etiquette.

5) To provide effective solutions for customers’ issues.

6) To be proactive when communicating with local and overseas stakeholders about customers’ issues when required.

7) To perform any other duties as assigned. Job Requirement 1) Candidates who possess at least Diploma in Maritime Studies or Shipping-related disciplines are preferred.

2) Proficient in Google Suite applications and MS Office such as Excel and Word applications.

3) Experience in Live Chat functions will be an added advantage.

4) Possess good communication and interpersonal skills.

5) Able to work under stress and fast-paced environment.

6) Self-motivated, result-oriented and resilient.

7) Knowledge in a similar role in shipping agency will be preferred.

8) Candidates with at least 2 years of relevant working experience have an added advantage.

9) Candidates with no relevant experience are welcome to apply.