EC User Documentation and Training Person L(8-9)

RMM Consulting Group; Ajax; Remote; CAD 55,000 - 75,000; Full time

Job summary

A consulting group is seeking a User Documentation and Training Person to produce training materials and facilitate training sessions. The role requires expertise in online education/training and a minimum of 3 years of experience in instructional design. The position involves remote work with some requirements to attend meetings in Brussels.

Benefits

Laptop provided

Qualifications

• Minimum 3 years of experience in online education or training.
• Competence in instructional design theories and methodologies.

Responsibilities

• Discuss with stakeholders and clarify training needs.
• Produce and maintain various training materials.
• Organize and conduct training/coaching sessions.

Skills

Instructional design

Online education

Training material production

Job description

EC User Documentation and Training Person L(8-9)

For our client EC we are looking for a User Documentation and Training Person

1. DESCRIPTION OF THE TASKS

Following tasks will be performed by external service provider :

• Discuss with stakeholders what they want to do and what can be achieved
• Producing / maintaining training material (wiki pages, collaborative site pages, etc.)
• Writing IS on-line help
• Configuring and testing the system for the training scenarios to be used
• Clarify user expectations of course content and system behaviour
• Organising training / coaching sessions
• Give training / coaching (users and support services)
• Support users in the review process of the documentation
• QA review of training material to ensure the defined standards and procedures are followed
• Ensure that the material produced meets the training scope defined and reflects the agreed release of the tool
• Prepare Storyboards
• Creation of videos in order to explain the use of software to users
• Review of training material specifically videos with audio recordings
• Design graphics that can be updated and reused when needed
• Production of audio scripts
• Should be prepared to record own voice for video and / or appear in videos
• Create and maintain templates and standards and processes
• Publish material, while adhering to the publication standards and privacy standards

2. KNOWLEDGE AND SKILLS

Following skills and knowledge are required for the performance of the above listed tasks :

3. Specific Expertise

Following specific expertise is mandatory for the performance of tasks :

• Work experience in online education or training, preferably designing and implementing professional education products (minimum 3 years)
• Instructional design theories methodologies and best practices, including interactive online teaching methods content (min. competence level 3)

4. Certification and Standards

N / A

5. Service Delivery

The services shall be performed remotely in Near-Site location allowing to reach the Commission premises in Brussels within 2 hours. Laptop will be provided by the Commission. The external service provider may be requested to participate in the meetings with the Commission’s services in Brussels (and exceptionally in other locations).