Front Desk Agent Jasper AB Sunwapta Falls Rocky Mountain Lodge

The Fairmont Jasper Park Lodge; Alberta; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

Join a vibrant team in the stunning Canadian Rockies as a Front Desk Agent. This role is perfect for those who thrive in a fast-paced environment and enjoy providing exceptional customer service. As the first point of contact for guests, you'll create a welcoming atmosphere and ensure a memorable experience. Responsibilities include checking guests in and out, managing reservations, and addressing inquiries. With a competitive hourly wage and bonuses for contract completion, this position offers a unique opportunity to work in a beautiful seasonal property. If you have a passion for hospitality and a friendly demeanor, this is the perfect job for you!

Benefits

Staff Accommodation

Completion Bonus

Referral Bonus

Qualifications

• 1-2 years of experience in a customer service role is preferred.
• Strong communication and multitasking skills are essential.

Responsibilities

• Greet guests and check them into their rooms with a warm welcome.
• Handle guest inquiries and resolve complaints professionally.

Skills

Customer Service

Communication Skills

Multitasking

Interpersonal Skills

Education

High School Diploma

Tools

Computer Systems

Job description

Front Desk Agent Jasper AB Sunwapta Falls Rocky Mountain Lodge

Sunwapta Falls Rocky Mountain Lodge Jasper, AB
$17 an hour - Full-time

Job details
Pay: $17 an hour
Job type: Full-time
Location: Jasper, AB

Full job description
We are a seasonal property with positions starting May 7, 2025 until October 2025. For our international applicants, please note we do not have any LMIA spots available at this time.

We are seeking a friendly and professional front desk agent to join our team at our hotel in the Canadian Rockies. As the first point of contact for our guests, the front desk agent is responsible for providing exceptional customer service and creating a warm and welcoming atmosphere. At our hotel, we strive to provide everyone with the best experience possible, and the front desk agent plays a key role in ensuring that our guests have a memorable stay.

Key Responsibilities:

1. Greet guests upon arrival and check them in to their rooms
2. Handle guest check-outs and process payments
3. Answer phones and respond to guest inquiries
4. Make reservations and modifications to existing reservations
5. Handle guest complaints and resolve issues in a timely and professional manner
6. Update guest accounts and records
7. Book tours for guests and coordinate with other departments as needed
8. Perform basic administrative tasks such as filing and data entry

Qualifications:

1. High school diploma or equivalent
2. 1-2 years of experience in a customer service role
3. Strong communication and interpersonal skills
4. Ability to multitask and work in a fast-paced environment
5. Proficiency in computer systems and applications

Compensation:

Wage: $17/hour plus bonuses.
Staff accommodation is available for employees over the age of 18 at $4.41 per day.
Completion Bonus: If contract is completed you will receive $1 for every hour worked, plus a bonus that will cover the cost of your rent.
Referral Bonus: $500 if both yours and your referrals contract are completed.