Associé(e) aux ventes - quincaillerie (temps plein)

The Home Depot Canada; Trois-Rivières; On-site; CAD 35,000 - 45,000; Full time

Job summary

An established industry player is seeking enthusiastic Sales Associates to deliver exceptional customer service. In this role, you will engage with customers, assess their needs, and provide tailored assistance to ensure satisfaction. You will promote various services and maintain product knowledge to help customers with their projects. Join a dynamic team in a fast-paced environment where your contributions will directly impact customer experiences and drive sales. This position offers a flexible schedule and the opportunity to grow your skills in a supportive workplace.

Qualifications

• 1-2 years of retail or trade experience preferred.
• Strong customer service and interpersonal skills.

Responsibilities

• Provide fast, friendly service and assess customer needs.
• Promote services and educate customers about products.

Skills

Interpersonal Skills

Customer Service

Education

High School Diploma or equivalent

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Overview:
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on customer service and finding and solving customer needs.

Key Responsibilities:
Ensures Customer Satisfaction
Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer
Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
Ask open ended questions about the customer’s projects in order to determine their needs and level of expertise
Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them

Drives Sales
Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
Educate customers about the whole project
Using empowerment program when necessary to satisfy customers
Execute daily stock maintenance: all products signed, displayed, and clean

Builds Skills and Knowledge
Maintain knowledge of all products in department and adjacent departments
Proactively seek knowledge on all products and services

Maintains Safety and Security
Follows all safety policies and procedures, Loss Prevention policies and procedures

Competencies:
Communicates Effectively
Customer Focus

Skills:
Interpersonal Skills

Direct Manager/Direct Reports:
Department Supervisor

Travel Requirements:
No travel requirements

Physical Requirements:
Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions:
Working within a flexible schedule that may include evening and weekends
Warehouse environment that can be dusty and noisy
Doors are frequently open, causing drafts and interior temperature changes

Minimum Education:
High School Diploma or equivalent

Minimum Years of Work Experience:
1 to 2 years Retail or Trade experience an asset

Minimum Leadership Experience:
NA

Certifications:
NA

Other Requirements/Assets:
NA