JPC -1450 - Product Owner (Hybrid)

ITS Global; Ontario; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading company in Canada's telecom sector is seeking a Digital Product Manager to drive mobile strategies and enhance service levels. The ideal candidate will have a strong understanding of the digital ecosystem and extensive experience in the telecom industry. This role involves collaborating with stakeholders, managing product portfolios, and optimizing app performance. If you are passionate about digital solutions and thrive in a fast-paced environment, this opportunity is for you.

Qualifications

• Minimum 7+ years of experience in online and wireless channels within the telecom industry.
• Strong understanding of the digital ecosystem, trends, and customer needs.

Responsibilities

• Help develop mobile strategies and plans based on business objectives and market trends.
• Lead product portfolio planning, including business case development and operational requirements.
• Monitor and implement app changes using Adobe Experience Manager.

Skills

Communication

Organizational Skills

Analytical Skills

Stakeholder Engagement

Education

Master’s or Bachelor's degree in Business, Technology, Design

Tools

JIRA

Adobe Experience Manager

Confluence

Adobe Suite

Job description

Are you passionate about all things Digital? Does it excite you to work in Canada's largest Telco fast-paced, adrenaline-driven environment? Well, look no further because we have the perfect opportunity for you. We are seeking a Digital Product Manager to join our team.

What you will be doing :

• Help develop mobile strategies and plans based on business objectives, analytics, insights, metrics, and market trends, with a consumer-centric approach.
• Conduct strategic planning to prepare product roadmaps; proactively identify changes in the business and technology landscape, and determine technical projects needed to maintain or enhance service levels.
• Advise, consult, and socialize with key stakeholders involved in prioritized initiatives; document business opportunities, recommend digital solutions, and provide timelines and budget impacts.
• Identify new business opportunities and product and service enhancements within strategic objectives; influence business decisions with senior management.
• Determine, report, and analyze key performance indicators to track the impacts of self-serve initiatives across all channels.
• Lead product portfolio planning, including business case development, operational requirements, cost & pricing analysis, and product scope definition.
• Use JIRA to document epics, user stories, and tasks to guide development teams.
• Collaborate closely with developers to transform business requirements into technical solutions.
• Monitor and implement app changes using Adobe Experience Manager to address customer pain points.
• Obtain necessary approvals from internal stakeholders for digital property updates.
• Ensure best practices are followed to increase delivery efficiency.
• Manage weekly stakeholder meetings to provide status updates.
• Generate reports and analytics to optimize key metrics and assess app performance against goals and KPIs.
• Foster a collaborative environment, sharing knowledge and celebrating team successes.
• Lead cross-functional meetings, drive stakeholder collaboration, and provide leadership from strategy to execution.

Qualifications :

• Master’s or Bachelor's degree in Business, Technology, Design, or equivalent.
• Minimum 7+ years of experience in online and wireless channels within the telecom industry.
• Strong understanding of the digital ecosystem, trends, and customer needs.
• Knowledge of technical aspects of web & mobile applications.
• Creative with practical application for digital channels.
• Motivated, inquisitive, and capable of managing multiple projects.
• Excellent self-management, organizational, and communication skills.
• Experience with web capabilities implementation and all SDLC stages.
• Proficiency in requirements gathering, stakeholder engagement, and using tools like Jira, Confluence, and Adobe Suite.
• Strong organizational, planning, and analytical skills.
• Ability to operate autonomously and hold oneself accountable for performance objectives.