computer help desk representative - systems

Atlas Chiropractic System; Tillsonburg; On-site; CAD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a dedicated Technical Support Specialist to join their team. In this role, you will provide essential support to users experiencing difficulties with their computer systems, ensuring they receive the assistance they need to thrive. Your expertise in desktop applications, networking security, and customer service will be vital as you consult user guides and technical manuals to implement effective solutions. This position offers a fast-paced environment where your attention to detail and ability to multitask will shine. If you're passionate about technology and helping others, this opportunity is perfect for you.

Benefits

Free parking available

Bonus

Qualifications

• 1-2 years of experience in technical support and customer service.
• Strong knowledge of desktop applications and networking security.

Responsibilities

• Respond to user difficulties with computer systems.
• Provide training and support to users as needed.

Skills

Customer Service

Technical Support

Incident Management

Attention to Detail

Time Management

Education

College diploma (1-2 years)

Tools

Jira

MS Windows

Security Software

File Management Software

Desktop Applications

Job description

Overview

Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  
  

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Help desk
  
  

Responsibilities

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Provide business systems, network and Internet support to users in response to identified difficulties
• Provide customer service
• Manage incidents
  
  

Experience and specialization

Computer and technology knowledge

• Jira
• Networking security
• Internet
• Servers
• Desktop applications
• File management software
• Security software
• Word processing software
• Communication software
• MS Windows
• Conduct software testing
  
  

Additional information

Transportation/travel information

• Own transportation
• Own vehicle
  
  

Work conditions and physical capabilities

• Fast-paced environment
• Tight deadlines
• Attention to detail
  
  

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty
  
  

Benefits

Financial benefits

• Bonus
  
  

Other Benefits

• Free parking available