General Manager - Conestoga Mall

Gap; Waterloo; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a General Manager to lead a dynamic retail team. In this pivotal role, you will drive profitable sales growth while ensuring an exceptional customer experience. Your leadership will shape a highly productive environment, emphasizing team development and operational excellence. With a focus on strategic decision-making and community involvement, you will play a key role in achieving store goals while fostering an inclusive culture. If you are passionate about retail and have a proven track record in leadership, this opportunity is perfect for you.

Qualifications

• 3-5 years of retail experience leading teams.
• Demonstrated ability to deliver results and communicate effectively.

Responsibilities

• Drive profitable sales growth and manage store budget.
• Build productive teams through sourcing and development.

Skills

Retail Leadership

Communication Skills

Time Management

Business Acumen

Coaching and Feedback

Education

College Degree or Equivalent Experience

Job description

As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include Customer Operations, Merchandising, Product Operations, and talent development. You will teach and coach behaviors to your store team that delivers a best in class customer experience.

What You'll Do

• Analyze results, identify opportunities, and make decisions in collaboration with the leadership team to drive key performance indicators.
• Drive profitable sales through forecasting and scheduling.
• Manage store budget for daily operations in support of the P&L.
• Build highly productive teams through sourcing, selecting, and developing people.
• Be accountable for team performance through coaching and feedback.
• Teach and train to build capabilities.
• Lead the implementation and execution of all Standard Operating Procedures and initiatives.
• Create an inclusive environment.
• Implement action plans to maximize efficiencies and productivity.
• Perform Service Leader duties.
• Represent the brand and understand the competitors.
• Promote community involvement.
• Leverage OMNI to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Who You Are

• 3-5 years of retail experience leading others.
• College degree or equivalent experience preferred.
• Demonstrated ability to deliver results.
• Ability to effectively communicate with customers and employees.
• Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.
• Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, and holidays.
• Ability to travel as required.
• Business acumen skills.
• Established time management skills.
• Strong planning and prioritization skills.