Inside Sales Representative - Fire Systems & Technical Services

D&L Engineering Sales Limited; Halifax; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in engineering solutions seeks an Inside Sales Representative for Fire Systems & Technical Services in Halifax. The role involves supporting the Technical Services team, managing orders, and ensuring high-quality customer service. Ideal candidates will have strong organizational skills, customer service focus, and relevant experience in sales support or the fire protection industry.

Benefits

Competitive Wages

Comprehensive Health, Dental and Insurance Programs

Employee and Family Assistance Program

Employer Matching Retirement Savings

Paid Time Off

Paid Training and Development Opportunities

Qualifications

• 3+ years experience in a fast-paced, sales support role.
• Experience in fire protection or construction industry is an asset.

Responsibilities

• Provide daily support to the Technical Services team.
• Prepare order entry and quotes for inspections and repairs.
• Assist in resolution of customer concerns and inquiries.

Skills

Customer Service

Organization

Communication

Education

Post secondary training in a technical discipline

Trades certificate

Tools

Microsoft Office

ERP systems

Job description

D&L Engineering, is a multi-industry services and solutions company with comprehensive product offerings; globally recognized product and solution partners; installation, commission, inspection, and testing services and 24 / 7 / 365 support in Life Safety, Fire, power utilities, oil refineries, industrial manufacturing plants, telecommunication complexes, institutional and commercial facilities, etc. We are proud to employ a diverse team of professionals across Canada who are focused on delivering high-quality products, solutions, and service to our clients. Every day our team members apply their unique knowledge, skills, and abilities to their work, living by our principles of Accountability, Continuous Improvement and Teamwork. We love what we do, and we are always seeking enthusiastic talent to join our team.

We have immediate opening at our Halifax operation for Inside Sales Representative Fire Systems & Technical Services .

Being a part of our team, you will be able to experience many of the benefits below.

• Competitive Wages
• Comprehensive Health, Dental and Insurance Programs
• Employee and Family Assistance Program
• Employer Matching Retirement Savings and Financial Planning Support
• Paid Time Off (including Flex Time and a Variety of Observed Holidays)
• Paid Training and Development Opportunities, and much more!

The Inside Sales Representative Fire Systems & Technical Services position will be responsible for providing daily support to the Technical Services team through :

• Sourcing products and product information to support customer requirements
• Supporting order management through preparation of order entry and quotes for inspections and deficiency repairs for the Fire Alarm, Extinguisher, Emergency Lighting, Kitchen Fire Suppression, Fixed Gas Detection and / or Sprinkler systems.
• Helping prepare bids and submission of documentation
• Assisting in resolution of customer concerns and inquiries
• Maintaining vendor and product information in the ERP system
• Participating in product training within the business unit, the company and customers
• Ensuring high quality of customer service

The successful candidate would bring with them a variety of competencies that would complement and strengthen the team including :

• Skills in reviewing inspection reports to evaluate deficiencies and required repairs
• Comprehension of technical designs, drawings, specifications
• Professional and customer service focused mindset
• Capacity to exercise independent judgement in the development of recommendations and proposals
• Ability evaluate and resolve client inquiries and requirements both independently and, where necessary, engaging team members
• Excellent organization skills, including the ability to prioritize tasks and deadlines
• Demonstrated organizational skills with a keen attention to detail and accuracy
• Ability to communicate effectively, both written and verbally
• Commitment to support the safe execution of high-quality work

Our preferred experience and training credentials for this role are noted below.

• NOTE : All combinations of education and experience will be considered.
• 3+ years experience in a fast-paced, sales support role
• Experience or familiarity in the fire protection and / or construction industry would be considered an asset
• Post secondary training in a technical discipline or trades certificate would be considered an asset
• Experience with using computerized purchasing and warehousing ERP systems
• Proficiency working with Microsoft Office is must.
• Sound knowledge of the relevant and applicable national and local building and fire codes and NFPA would be considered an asset.
• Candidates who advance through the hiring process will be required to submit a current Certificate of Conduct and Drivers abstract.

If you are excited by the opportunity to contribute to an extraordinarily successful and growing company and are interested in being part of a dynamic team, we want to hear from you.

We embrace diversity across all our operations and foster a respectful and inclusive work environment. Individuals that represent a variety of backgrounds, perspectives and skills are encouraged to apply.

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