Event Audio Visual Technician - Calgary (Full Time & Part Time)

Encore Can; Calgary; On-site; CAD 35,000 - 45,000; Full time

Job summary

Encore Canada is seeking an Event Audio Visual Technician in Calgary. This role involves setting up and operating audiovisual systems, ensuring customer satisfaction, and maintaining equipment. Ideal candidates will have customer service experience and technical skills.

Qualifications

• 1 year of customer service or hospitality experience preferred.
• Achieve Technical Level 3 Certification within 180 days.

Responsibilities

• Setup and operate audiovisual equipment for events.
• Ensure customer satisfaction and maintain positive client relationships.

Skills

Customer Service

Technical Ability

Communication

Problem Solving

Education

High School Diploma

Associate’s Degree

Job description

Event Audio Visual Technician - Calgary (Full Time & Part Time)

Join to apply for the Event Audio Visual Technician - Calgary (Full Time & Part Time) role at Encore Canada

Position Overview

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Key Job Responsibilities

Equipment Operation

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

Customer Service

• Strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel / client relationship.

Technical Ability

• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.
• Understands company processes, follows procedures and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up-selling techniques.
• Works with clients to finalize invoices.
• Completes order entries in Navigator, as needed.

Job Qualifications

• High School Diploma required. Associate’s degree is preferred.
• Achieve Technical Level 3 Certification per PSAV Technical Skillset Matrix within 180 days.
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio visual experience or equivalent in educational environment is preferred.
• A valid driver’s license is required for team members that may operate Company vehicles.
• Additional DOT requirement may need to be met if applicable.
• Ownership
• Hospitality
• Professionalism
• Safety Conscious
• Action Oriented
• Tech Savvy
• Ensures Accountability

Seniority level

Entry level

Employment type

Full-time

Job function

Design, Art / Creative, and Information Technology

Events Services

J-18808-Ljbffr

Create a job alert for this search