IT Service Desk Dilawri Group of Companies - BC Region Vancouver, BC

Dilawri Group of Companies; Ontario; On-site; CAD 45,000 - 60,000; Full time

Job summary

Join Canada's largest automotive group as an IT Service Desk member, providing essential technical support to end users. You will handle hardware and software issues, manage user accounts, and ensure smooth IT operations across multiple dealerships. This role offers a dynamic work environment with opportunities for growth and mentorship from industry leaders.

Benefits

Mentoring from industry leaders

Innovative work environment

Employee vehicle purchase and service discounts

Family-oriented culture

Qualifications

• Minimum 2 years in a technical support role, with at least 1 year in deskside support.
• Certifications as required by industry standards.

Responsibilities

• Provide first-level technical support for hardware, software, and network-related issues.
• Set up user accounts in Azure AD and maintain accurate inventory of IT equipment.
• Troubleshoot and repair Windows applications like Outlook and Office 365.

Skills

Technical Skills

Troubleshooting

Communication

Teamwork

Organizational Skills

Problem Solving

Education

University Degree in IT

College Diploma in IT

Job description

Looking for a great opportunity to work in Canada’s largest Automotive Group? Join the Family today, the Dilawri Lifestyle is waiting for you!

Dilawri life is full of excitement, click here for a glimpse into the road ahead.

Dilawri Auto Group of Companies is looking to fill the role of IT Service Desk for their Regional Team.

Reporting to the Regional IT Team Lead, the position is responsible for providing hardware and software support to end users via email, in person, phone, or remote. A minimum of 1 year’s experience is required. Respond to support requests from staff via phone, email, or ticketing system.

Responsibilities:

1. Provide first-level technical support for hardware, software, and network-related issues.
2. Set up user accounts in Azure AD.
3. Log and monitor support tickets, escalate issues when necessary.
4. Unlock user accounts and reset passwords.
5. Maintain accurate inventory of all IT equipment.
6. Set up workstations, monitors, and peripherals.
7. Conduct desk moves for staff as needed.
8. Set up VPN for users.
9. Submit hardware and software requests to management.
10. Support end-user hardware for Windows, Mac, desktops, laptops, printers, VoIP phones, smartphones, etc.
11. Coordinate with third parties to resolve issues.
12. Manage onboarding and offboarding user access.
13. Troubleshoot and repair Windows applications like Outlook, Word, Excel, Office 365.
14. Image and deploy workstations for dealerships.
15. Repair, replace, and upgrade laptop and desktop parts.
16. Keep records of IT purchases.
17. Order supplies as needed.

Additional Responsibilities:

1. Support and maintain software systems, including security software and DCS systems.
2. Support telephone network systems and work with providers.
3. Maintain video security and surveillance systems.
4. Train staff on hardware and software usage.
5. Maintain email system and domain name services.
6. Implement and maintain security measures.
7. Support B2B and B2C communications.
8. Participate in meetings and training.
9. Adhere to company policies and safety regulations.

Qualifications and Skills:

• University Degree or College Diploma in IT or equivalent experience.
• Strong technical, troubleshooting, and communication skills.
• Teamwork, organizational, and problem-solving abilities.
• Experience: Minimum 2 years in a technical support role, with at least 1 year in deskside support; dealership experience preferred.
• Certifications as required by industry standards.

Benefits:

• Mentoring from industry leaders.
• Innovative work environment.
• Employee vehicle purchase and service discounts.
• Family-oriented culture.

Join Canada’s largest automotive group with over 75 dealerships across multiple provinces and Washington D.C., supporting thousands of employees and community initiatives through The Dilawri Foundation.

Visit our website to learn more about our company and why you should join us!

We thank all applicants; only those selected for an interview will be contacted. Thank you for your interest.