Heli Ski Guide Manager

Whistler Blackcomb; Whistler; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a leading outdoor adventure company in Whistler as a Guide Manager, where you'll lead a team, ensure safety, and provide exceptional customer service in a breathtaking mountain environment. Enjoy competitive compensation and unique perks, including free ski passes and health benefits.

Benefits

Free Epic pass(es)

Free ski and snowboard lessons

40% retail discounts

Health Insurance

Employee Assistance Program

Qualifications

• Ten years of heli-ski operational experience.
• Current 80-hour First Aid and AED certifications.

Responsibilities

• Lead weather decision-making and oversee risk management.
• Coordinate scheduling and training for guides and staff.
• Ensure rescue preparedness and safety standards.

Skills

Leadership

Risk Management

Customer Service

Education

CSGA Level 3

ACMG Ski Guide

IFMGA Mountain Guide

Job description

Create Your Experience of a Lifetime

Come work and play in the mountains! Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es), free ski and snowboard lessons, 40% retail discounts, and access to Epic Service training and wellness benefits.

Job Benefits:

• Ski/Mountain Perks: Free passes for employees, discounted lift tickets for friends and family, and free ski lessons
• Additional discounts on lodging, food, gear, and mountain shuttles
• RSP Options (after 12 months or 2000 hours of service)
• Employee Assistance Program
• Training and professional development opportunities
• Referral Program

Full-time roles are eligible for the above benefits, plus:

• Health Insurance (Medical, Dental, Vision for eligible seasonal employees after 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Specifications:

• Expected Pay Range: Salary commensurate with experience
• Shift & Schedule: Full Time October through May
• Skill Level: Advanced

Guide Manager Responsibilities:

• Lead weather decision-making in the early morning
• Participate in go/no-go meetings and field area selection
• Oversee risk management with Operations Manager and GM
• Lead guides and oversee guest grouping in the evenings
• Plan daily operations and logistics with the management team
• Coordinate scheduling and training for guides and staff
• Monitor helicopter flying times and expenses
• Ensure rescue preparedness and safety standards
• Innovate and work on special projects to improve operations
• Document incidents and accidents for insurance and education
• Supervise guiding staff and maintain a positive environment
• Manage avalanche data and ensure information availability
• Maintain communication flow between guides, clients, and staff
• Foster positive employee relations and ensure safety compliance
• Perform other duties as assigned

Lead Guiding Responsibilities:

• Brief guides and pilots on daily plans
• Ensure helicopter is equipped with rescue gear
• Coordinate groups and monitor field activities
• Greet guests professionally
• Conduct safety training and orientation
• Transport clients and deliver backcountry experiences
• Guide clients safely, avoiding hazards
• Provide excellent customer service
• Maintain readiness for emergencies
• Assess snowpack stability and share observations
• Coordinate lunch and lead midday meetings
• Record extra runs and communicate with staff
• Attend meetings and ensure efficient helicopter use
• Complete required documentation daily

Job Qualifications:

• CSGA Level 3, ACMG Ski Guide, or IFMGA Mountain Guide with >75 guiding days under mentorship
• Meet CPD guiding requirements
• Professional CAA membership
• Current 80-hour First Aid and AED certifications
• Valid BC Class 4 Driver’s License with a clean record
• Ten years of heli-ski operational experience
• Over 5 years in leadership roles
• Experience managing and scheduling teams