HR Systems and Process Specialist

EY; Dieppe; On-site; CAD 56,000 - 85,000; Full time

Job summary

EY is seeking an HR Systems and Process Specialist to enhance HR operations and data management. This role involves managing HR data, supporting project implementations, and ensuring compliance across various HR systems. Ideal candidates will have strong organizational skills, attention to detail, and experience with HR systems. EY offers a competitive salary and a supportive work environment focused on career development and diversity.

Benefits

Competitive compensation

Comprehensive health coverage

Pension plan

Generous vacation policies

Paid holidays and personal days

Career development opportunities

Flexibility to work

Qualifications

• 1-2 years of HR systems administration and operations experience.
• Experience with SuccessFactors is preferred.

Responsibilities

• Manage HR data within SuccessFactors and maintain interdependencies with other systems.
• Assist in project implementation and support daily talent operations.

Skills

HR policies

Organizational skills

Attention to detail

Problem-solving

Customer service

Stakeholder communication

Interpersonal skills

Teamwork

Fluency in English

Bilingualism in French

Education

Bachelor’s degree or equivalent experience

Tools

SuccessFactors

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of yourself. We value your unique voice and perspective to help EY improve and to build a better working world for all.

The Opportunity

The HR Systems and Process Specialist role is a key position within the HR Enablement team in Canada, reporting to the Senior HR Systems Specialist. This role supports day-to-day HR operations, ensuring accurate data management, system functionality, reporting, compliance, and time-off management. Additionally, it involves improving talent operational effectiveness by formalizing and enhancing end-to-end processes. The role collaborates with various stakeholders across the firm, including recruitment, talent consultants, payroll, total rewards, partnership operations, IT, and liaises with EY’s third-party Talent Managed Service provider (IBM). The position is open to any office location in Canada.

Your Key Responsibilities

HR Data Management

• Manage HR data within SuccessFactors, specifically Onboarding, Employee Central, and Time-Off modules.
• Maintain interdependencies between SuccessFactors and other EY systems (e.g., ServiceNow, Financial System, Payroll, Benefit vendors).
• Manage foundational data creation and updates to picklist values or data elements.
• Audit and analyze data to ensure integrity, collaborating with employees or Managed Services (IBM) for data resolution.
• Support large data activities such as mass uploads, salary changes, promotions, and new hires.

Project Implementation

• Assist in project implementation through configuration, testing, and creating instructional materials like Quick Reference Guides and Work Instructions.
• Support the Canada Talent Team on various projects and initiatives, including acquisitions, vacation programs, CFE leave, and data collection efforts.

Process Documentation

• Document process changes and update related materials.
• Participate in meetings to understand scope and impacts of changes.
• Recommend process improvements.

Day-to-Day Talent Operations

• Support daily talent operations, including vacation tools, provisioning systems, and compliance sites.
• Act as Level 2 support in ServiceNow for HR systems maintenance and troubleshooting.
• Maintain knowledge databases (e.g., SharePoint, policy repositories).
• Assist in impact analysis of system upgrades and releases.
• Generate reports related to HR and talent data as needed.

Skills and Attributes for Success

• Strong knowledge of HR policies, practices, and operations.
• Highly organized with the ability to handle high volumes of work efficiently.
• Ability to prioritize tasks and meet deadlines.
• Exceptional attention to detail and data integrity.
• Proactive problem-solving skills and initiative.
• Quick learner of new applications and techniques.
• Excellent customer service and relationship management skills.
• Effective stakeholder communication, including with third-party providers.
• Advanced proficiency in Microsoft Excel, Word, and PowerPoint.
• Strong interpersonal and teamwork skills.
• Professional fluency in English; bilingualism in French and English is an asset.

Qualifications

• Bachelor’s degree or equivalent experience.
• 1-2 years of HR systems administration and operations experience.
• Experience with SuccessFactors is preferred.

What We Offer

Our Total Rewards package supports a high-performance culture where everyone can achieve their potential. It includes competitive compensation, bonuses, comprehensive health coverage, a pension plan, generous vacation policies, paid holidays and personal days, and various programs to support well-being. We also offer support, career development opportunities, and flexibility to work in a way that suits you.

The salary range in British Columbia is $56,400 to $84,600, determined by experience, education, skills, and location.

Diversity and Inclusion

We are committed to fostering an inclusive environment that values diversity and promotes equity. We actively work to combat systemic racism, support gender equity, advocate for the 2SLGBTQIA+ community, and promote neuroinclusion and accessibility. We strive towards reconciliation with Indigenous peoples, recognizing the strength in diverse backgrounds and perspectives.

EY | Building a Better Working World

Our purpose is to create long-term value for clients, people, and society by leveraging data and technology. Our global teams in over 150 countries provide assurance, advice, and services to help clients grow, transform, and operate effectively.