Desktop Support L1

Iron Systems, Inc; Mississauga; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company is seeking a Desktop Technician to deliver local and remote desktop support. The role involves troubleshooting hardware and software issues, maintaining ticket updates, and collaborating with vendors. Ideal candidates should have 2-3 years of experience in Windows support and possess strong problem-solving skills. Join a dynamic IT Support Center to ensure operational consistency and customer satisfaction.

Qualifications

• 2-3 years of experience in Windows Desktop support.
• Basic understanding of networks, servers, and telecoms.

Responsibilities

• Provide first/second level contact and problem resolution for customer issues.
• Install, upgrade, support, and troubleshoot Windows and authorized desktop applications.
• Perform general preventative maintenance on computers and printers.

Skills

Windows Desktop Support

Troubleshooting

Customer Service

Teamwork

Tools

Microsoft Office

Windows 10

Mac OS

Job description

Desktop Technician will provide day-to-day local/remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve hardware, software, and application issues in a ticketing system. The candidate will also facilitate customer resolution for calls and engage supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. The Desktop Support Engineer provides breakfix, fault diagnosis, and resolution, supporting various core operating systems and platforms, as well as applying desktop fault resolution for the approved application suite. The ideal candidate should have 2-3 years of experience in Windows Desktop support.

Position Responsibilities and Functions

1. Provide first/second level contact and problem resolution for customer issues.
2. Work with third-party vendors to remediate complex AV issues as needed.
3. Provide timely communication on issue status and resolution.
4. Maintain ticket updates for all reported incidents.
5. Install, upgrade, support, and troubleshoot Windows XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, along with other authorized desktop applications.
6. Support basic Mac OS troubleshooting to assist Apple PC users.
7. Install, upgrade, support, and troubleshoot printers and computer hardware.
8. Perform general preventative maintenance on computers, laptops, and printers.
9. Perform remedial repairs on desktops, laptops, printers, and other authorized peripherals.
10. Use diagnostic tools to troubleshoot network connectivity and workstation hardware/software issues.
11. Possess broad IT experience with a basic understanding of networks, servers, audio/visual systems, smart devices, and telecoms.
12. This position requires flexibility and teamwork in a project-based environment. Performs other duties as assigned.