Field Tech II - Technicien de terrain II (Ottawa)

Compucom; Ottawa; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading company in IT managed services is seeking a bilingual Field Technician II in Ottawa. The role involves supporting and maintaining laptops, desktops, and printers, requiring strong troubleshooting skills and relevant certifications. Candidates must be eligible for a Top Secret security investigation and possess a valid passport and driver's license.

Qualifications

• Relevant experience in the field or related area.
• Excellent verbal and written communication skills.
• Ability to work independently with limited supervision.

Responsibilities

• Maintain, analyze, troubleshoot, and repair computer systems.
• Document, upgrade, or replace hardware and software systems.
• Manage user account information and security.

Skills

Communication

Interpersonal Skills

Troubleshooting

Education

CompTIA A+

Tools

HP

Dell

Lenovo

Lexmark

Xerox

Job description

Join to apply for the Field Tech II - Technicien de terrain II (Ottawa) role at Compucom .

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. We employ a customer-centric, dedicated team that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re seeking a bilingual (English & French) Field Technician for our Ottawa location. Eligibility for a Top Secret government security investigation is required.

As a Field Technician II , you will support and maintain laptops, desktops, and printers for end users and clients. A valid passport, driver’s license, and vehicle are necessary. This role reports to the Field Services Manager.

Responsibilities :

• Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.
• Document, upgrade, or replace hardware and software systems.
• Manage user account information, including rights, security, and system groups.
• Identify, analyze, and repair product failures; order and replace parts as needed.
• Use experience and judgment to plan and achieve goals.
• Perform various complex tasks under general supervision, requiring creativity and autonomy.

Basic Tasks :

• Desk-side software support.
• High-end printer and multi-function laser component repair.
• Server hardware repair and software restoration.
• Network device replacement and configuration.
• Basic network troubleshooting.

Qualifications :

• Relevant experience in the field or related area; familiar with industry concepts, practices, and procedures.
• Ability to manage calls in a real-time reporting environment.
• Ability to work independently with limited supervision.
• Excellent verbal and written communication skills.
• Strong interpersonal skills.

Certifications :

• Required : CompTIA A+
• Nice to Have : HP / Dell / Lenovo desktops / laptops, Lexmark / Xerox / HP multifunction devices, server certifications from IBM, HP, Dell, CompTIA Network+, and Server+.

This position requires bilingual French / English proficiency and eligibility for a Top Secret security investigation. Located in Ottawa, the role involves supporting and maintaining client hardware, with travel requirements including a valid passport, driver’s license, and vehicle.