Facilities Analyst

Northwestel; Northern; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Facilities Analyst to support technical and administrative tasks in telecommunications. This role involves analyzing cutover sheets, assisting with cable locates, and coordinating maintenance programs to enhance customer experience quality. You will collaborate with engineering teams, manage addressing for provisioning, and ensure accurate documentation of business processes. If you have a passion for telecommunications and a commitment to safety and quality, this position offers an exciting opportunity to contribute to a diverse and dynamic team.

Benefits

Team Incentive Bonus

Paid Vacation with Travel Allowance

Work-Life Balance

Community Involvement

Qualifications

• 2+ years in telecommunications with knowledge of cable and fiber infrastructure.
• Strong project coordination and record management skills.

Responsibilities

• Analyze cutover sheets and assist with cable locates.
• Provide technical support and manage addressing for provisioning.
• Coordinate maintenance programs and update fiber records.

Skills

Telecommunications Experience

Project Coordination

Analytical Skills

Communication Skills

Organizational Skills

Windows Proficiency

Tools

Optius

Odin

Job description

The Facilities Analyst supports technical and administrative tasks such as analyzing cutover sheets, assisting with cable locates, updating records and maps, and coordinating maintenance programs. They provide technical support, manage addressing for provisioning, document business processes, liaise with engineering teams, ensure customer experience quality, maintain fiber records, participate in safety programs, and complete administrative tasks promptly.

Employment Equity

Northwestel values diversity and is committed to Employment Equity. We aim for a skilled workforce representative of the communities we serve and are dedicated to the employment and career development of Indigenous peoples. Please indicate on your application if you are Indigenous, a woman, have a disability, or are a visible minority to receive hiring preference.

Specific Accountabilities

• Participate in health and safety programs, adhering to safe work practices and completing all safety training on time.
• Complete administrative tasks such as time reporting, expense reporting, and corporate card submissions promptly.
• Analyze cutover sheets, assist cable splicers, and update records in Optius as required.
• Assist with cable locates, high loads, and airline mileage information.
• Coordinate the defective cable maintenance program and update records accordingly.
• Complete pre-fields for sales.
• Provide technical support to internal and external customers.
• Build and manage addressing in Odin/Optius for flow-through provisioning.
• Identify and document business processes as needed.
• Collaborate with engineering teams and other departments.
• Contribute to improving the quality of customer experience.
• Update and maintain fiber records.

Knowledge and Skills Required

• At least two years of experience in telecommunications, with knowledge of cable, copper, and fiber infrastructure.
• Project coordination and record management skills.
• Investigative and analytical aptitude.
• Knowledge of telecommunication networks.
• Excellent communication skills.
• Strong interpersonal and organizational skills.
• Ability to work under strict deadlines in a fast-paced environment.
• Proficiency in Windows environment is an asset.
• Candidates may be required to complete pre-employment tests or work simulations.

What We Offer You

• Team incentive bonus
• Paid vacation with travel allowance
• Work-life balance
• Community involvement

Closing

Applications are reviewed as received. The posting remains active until the position is filled. As a safety-conscious, COR Certified organization, participation in our safety programs is expected. Northwestel values diversity and is committed to Employment Equity. Candidates should indicate if they qualify for hiring preferences based on diversity criteria.