Project Manager - MS Dynamics 365 CRM

Fluid - Solutions de Talents/Workforce Solutions; Montreal; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

Une entreprise dynamique recherche un chef de projet CRM passionné pour diriger des implémentations de solutions CRM. Dans ce rôle, vous serez responsable de la gestion de projet, de la conception de solutions et de l'interaction avec les clients. Vous travaillerez dans un environnement entrepreneurial où votre expertise en gestion de projet et votre passion pour la technologie seront mises à profit. Ce poste offre une excellente opportunité de croissance dans un secteur en pleine expansion, où chaque jour apporte de nouveaux défis techniques et des solutions innovantes à développer.

Qualifications

• 10+ ans d'expérience en analyse des exigences et livraison de CRM.
• Compétences en gestion de projet et communication avec les clients.

Responsibilities

• Collaborer avec les équipes pour définir les besoins et concevoir des solutions.
• Assurer la gestion des ressources et le suivi des livrables.

Skills

Analyse des exigences commerciales

Gestion de projet

Compétences en communication

Résolution de problèmes

Compétences analytiques

Passion pour la technologie

Tools

Microsoft Dynamics 365 CRM

Job description

Role: MS Dynamics 365 CRM Project Manager

Length: 12-month contract with possibility of extension

On-site 2 days a week

Must be fully bilingual

The opportunity

We are looking for candidates that have a passion for technical challenges, show strong analytical and communication skills, and have hands-on experience with planning, designing, developing, and implementing CRM solutions, with a focus on Microsoft Dynamics 365 CRM.

Our client is currently looking for a CRM Project Manager to participate in various CRM implementations.

Individuals who can work in a dynamic, fast, fluid, and entrepreneurial environment will excel and find a wide range of opportunities in our growing practice.

What you will do

The CRM Project Manager will be comfortable in all aspects of project delivery including solution design, implementation, stakeholder management, and ensuring project success. The Project Manager will work closely with clients, functional teams, and technical consultants to ensure the successful execution of CRM implementations. Your responsibilities will include:

• Collaborate with the project and delivery teams to ensure comprehensive requirements gathering and proper solution design.
• Ensure effective communication with clients, manage meetings, track deliverables, and oversee action items to maintain project momentum.
• Provide leadership and technical guidance to the project team throughout the implementation to ensure successful delivery of CRM projects.
• Facilitate discussions with key stakeholders to define business needs and present suitable technical solutions, customizations, and integrations within the chosen CRM platform.
• Define and keep track of detailed project plans, budgets, and task management strategies in order to achieve project objectives.
• Ensure effective resource management by overseeing all project resources and resourcing needs.
• Implement and ensure quality control measures to ensure that all deliverables meet the required standards and client expectations.
• Coordinate with technical teams to oversee systems configurations, data migrations, and user training to ensure a smooth transition.
• Stay current on CRM technologies and trends to support the solution.

What you bring to this role

• 10+ years of business requirements analysis and hands-on CRM delivery and configuration experience.
• Experience with CRM implementation projects, performing a variety of roles through the full project life cycle.
• Strong expertise in delivering solutions for CRM solutions.
• Knowledge or experience with Dynamics 365 is a strong asset, but not required.
• Excellent communication and interpersonal skills, with the ability to lead client meetings and executive committees.
• Ability to develop and present new ideas and conceptualize new approaches and solutions.
• Demonstrated leadership, problem-solving, and analytical skills, with the ability to drive complex projects to successful completion.
• A passion for technology and its ability to improve business processes.
• Ability to work in the office an average of 2 days a week.
• Previous experience in a consulting organization is an asset.

Fluid vous remercie de l'intérêt que vous portez à cette opportunité. Toutefois, seuls les candidats possédant les compétences requises seront contactés.

Fluid souscrit aux principes d'égalité d'accès à l'emploi et d'action positive. Nous accueillons et encourageons la diversité sur notre lieu de travail.

Les candidats doivent être qualifiés pour travailler au Canada.