Manager, Forensics Technology Support

KPMG Canada; Kamloops; On-site; CAD 86,000 - 129,000; Full time

Job summary

Join a forward-thinking company as a Manager of Forensics Technology Support, where you'll lead a dedicated team in providing exceptional technology support services. This dynamic role involves overseeing both virtual and physical infrastructures, particularly in Azure environments, while fostering a culture of continuous learning and improvement. You'll be instrumental in managing relationships with partners, ensuring compliance with ITIL processes, and leading strategic initiatives. If you're passionate about technology and leadership, this is an exciting opportunity to make a significant impact in a collaborative environment.

Qualifications

• 5-7 years of IT experience with 3-5 years in a leadership role.
• Strong background in networking, firewalls, and load balancers.

Responsibilities

• Manage a team of System/Network Admins for technology support.
• Oversee cloud services and applications in Azure environments.
• Ensure compliance with ITIL-based processes.

Skills

IT Management

Leadership

Networking

Communication Skills

Problem Solving

Education

University or College Degree

Relevant Certifications in Azure

Certifications in Networking Technologies

Tools

Azure

Nuix

Relativity-One

Cisco

Palo Alto

Job description

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The Manager of Forensics Technology Support is a key technical resource responsible for managing the team of System/Network Admins to support various infrastructure technologies within KPMG's forensics group. This role is part of a nationwide team focused on ongoing support and new deployments of KPMG’s IT infrastructure.

What You Will Do

• Recruit, coach, and support the skills development of team members, fostering a culture of continuous learning and improvement.
• Manage the delivery of technology support services, including oversight of virtual and physical servers, cloud services, and applications, with a focus on Azure environments.
• Work with forensic applications such as Nuix, Relativity-One, and Relativity.
• Manage relationships with partners and the business to understand their needs and align technology solutions accordingly.
• Ensure team compliance with ITIL-based Incident, Problem, and Change Management processes.
• Lead internal projects for environment upgrades.
• Participate in strategic initiatives and improvements within the Technology Support and Operations department.
• Provide status updates and operational reports to senior management, highlighting achievements and areas for improvement.
• Coordinate resources for non-project implementations or upgrades, ensuring minimal operational disruption.
• Provide on-call support for critical incidents.

What You Bring To The Role

• A university or college degree and/or equivalent professional experience and certifications.
• Relevant certifications in Azure cloud technologies.
• Certifications in networking technologies such as Cisco or Palo Alto.
• 5 to 7 years of IT experience in system implementation, project management, and systems management, with 3 to 5 years in a leadership or supervisory role.
• Strong background in networking, firewalls, gateways, and load balancers.
• Excellent communication skills and a strong leadership presence.

KPMG BC Region Pay Range

The expected base salary range for this position is $86,000 to $128,500, potentially eligible for bonuses. Salary is determined based on location, skills, and qualifications. KPMG offers a comprehensive Total Rewards program.

Our Values - The KPMG Way

• Integrity: We do what is right
• Excellence: We never stop learning and improving
• Courage: We think and act boldly
• Together: We respect each other and draw strength from our differences
• For Better: We do what matters

KPMG in Canada is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified candidates and aim to create a respectful, accessible workplace.

Adjustments and Accommodations

We are committed to an inclusive recruitment process. Candidates can request adjustments or accommodations at any stage, such as extra preparation time or accessible communication supports. For support, contact KPMG’s Employee Relations Service team at 1-888-466-4778.