Client Service Administrator - Bloor and Jane

HearingLife Canada; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

HearingLife Canada is seeking a Client Service Administrator to join their team in Toronto. The role focuses on providing exceptional customer service, managing appointments, and supporting clinic operations. Ideal candidates will have at least 2 years of customer service experience and strong organizational skills. The company offers competitive salary, benefits, and a commitment to diversity and inclusion.

Benefits

Competitive salary and benefits

Paid time off including vacation and wellness days

RRSP matching

Healthcare and dental coverage for you and dependents

Ongoing training and development opportunities

Discounts through Perkopolis and GoodLife Fitness

Qualifications

• At least 2 years of customer service experience.
• Strong organizational skills and ability to manage multiple priorities.
• Experience with Microsoft Excel.

Responsibilities

• Serve as the first point of contact, greeting clients and managing inquiries.
• Manage clinician schedules and book appointments.
• Maintain client files and assist with hearing aid maintenance.

Skills

Customer Service

Organizational Skills

Microsoft Excel

Job description

Client Service Administrator - Bloor and Jane

Join to apply for the role of Client Service Administrator at HearingLife Canada.

About HearingLife Canada

HearingLife Canada, along with National Affiliated Partners, is the largest provider of hearing healthcare services in Canada. Working in conjunction with the National Campaign for Better Hearing (campaignforbetterhearing.org), our core philosophy is to provide life-changing hearing care while raising awareness about hearing loss and the benefits of hearing devices.

Across Canada, HearingLife operates over 350 clinics united by the vision: "To help more people hear better."

Role Overview: Client Service Administrator

Are you passionate about customer service, making connections, solving problems, and helping people hear better? Do you thrive in a team with a "people-first" approach focused on client-centered care? If so, we’d love to hear from you!

How You’ll Make an Impact

As a key member of our team, you will create a welcoming environment for clients, providing exceptional service throughout their hearing journey. You will build positive relationships with clients and colleagues to ensure a smooth and enjoyable experience.

1. Customer Service: Serve as the first point of contact, greeting clients, managing calls and emails, and addressing inquiries professionally and warmly.
2. Appointment Scheduling: Manage clinician schedules, book appointments, and coordinate follow-ups to ensure seamless clinic operations.
3. Clinic Maintenance: Keep the clinic tidy and organized, ensuring supplies are stocked and the environment is welcoming.
4. Administrative Support: Maintain client files, manage stock orders, assist with hearing aid maintenance, and support events and promotions.
5. Accounting & Insurance: Process payments, track insurance claims, manage accounts receivable, and maintain inventory with attention to detail.

What You Bring

• At least 2 years of customer service experience
• Strong organizational skills and ability to manage multiple priorities
• Experience with Microsoft Excel

What We Offer

• Competitive salary and benefits
• Paid time off including vacation and wellness days
• RRSP matching
• Healthcare and dental coverage for you and dependents
• Ongoing training and development opportunities
• Discounts through Perkopolis and GoodLife Fitness

HearingLife Canada is committed to diversity and inclusion. We are an equal opportunity employer and welcome applicants regardless of race, gender, age, disability, or other protected statuses. Please contact us if you require accommodations during the interview process.