Director, Specialty Practice Excellence

Shoppers Drug Mart; Mississauga; On-site; CAD 100,000 - 130,000; Full time

Job summary

Shoppers Drug Mart is seeking a Director of Specialty Practice Excellence to enhance pharmacy services for specialty patients. This role involves strategic oversight of pharmacy initiatives, compliance, and quality programs, requiring a registered pharmacist with extensive experience. Join a leading company committed to innovation in health and wellness.

Benefits

Purchase discount program

Competitive pay

Online learning through Academy

Qualifications

• Minimum of seven (7) years of combined experience in pharmacy, pharma or healthcare.
• Experience leading strategic initiatives related to quality, compliance and/or pharmacy best practice.
• Patient Support Program experience preferred.

Responsibilities

• Develop and oversee Centre of Excellence quality program.
• Collaborate with enterprise teams to ensure compliant implementation of strategic initiatives.
• Monitor the evolving pharmacist scope of practice.

Skills

Leadership

Communication

Negotiation

Collaboration

Education

Registered Pharmacist in good standing with Ontario College of Pharmacists

Tools

MS Office

Job description

Location:

1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Job Description

Reporting to the Senior Director, Specialty Retail & Pharmacy Operations , the Director, Specialty Practice Excellence will be responsible for executing a value driven pharmacy experience for specialty patients and clients within our retail network by collaborating with enterprise and SHN teams. Focus will be on developing Pharmacy expertise and best practices while evolving a compliant, innovative, Specialty in Retail strategy.

Key Accountabilities:

• Develop and oversee Centre of Excellence quality program, including certifications and Specialty Practice audits.

• Accountable for clinical and regulatory accuracy of program documents and processes.

• Develop strategic messaging and communication for key stakeholders, including presentations, memos and content development.

• Oversee Pharmacy training plans for new and existing specialty programs.

• Work collaboratively with enterprise teams to ensure compliant implementation of strategic initiatives related to specialty pharmacy practice.

• Perform regular root cause analysis and support remediation plan development and execution related to pharmacy escalations and medication incidents.

• Evaluate regulatory, legal and compliance implications of evolving technologies by working closely with enterprise teams to drive innovative pharmacy related services offerings.

• Collaborate with SDM professional service teams to integrate enterprise service offering into the specialty patient journey at SDM.

• Lead process documentation and SOP/ROP development as required .

• Act as specialty practice expert and provide consultations as required for enterprise strategic initiatives.

• Monitor the evolving pharmacist scope of practice and implement new scope into patient support program offering as required .

• Participate in business development activities as required .

What you will need

• Registered Pharmacist in good standing with Ontario College of Pharmacists.

• Minimum of seven (7) years of combined experience in pharmacy, pharma or healthcare

• Experience leading strategic initiatives related to quality, compliance and/or pharmacy best practice

• Strong ability to influence and negotiate

• Excellent verbal and written communication skills

• Effective and engaging content developer and speaker for oral presentations

• Ability to work collaboratively in a team environment and build strong relationships across the enterprise

• Successful track record of leading change without authority

• Strong working knowledge of pharmacy processes and systems at SDM, LCL and PHX

• Knowledgeable of national and provincial pharmacy standards of practice

• Proficient in MS Office applications

• Flexible and adaptable to changes of responsibility reflective of the business needs

• Patient Support Program experience preferred

• Experience with Pharmacy software systems or CRM preferred

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

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