Member Service Representative (sales & service)

Fitness World; Nanaimo; Hybrid; CAD 30,000 - 50,000; Full time

Job summary

Join a vibrant community as a Member Service Representative where you'll create a welcoming environment for fitness enthusiasts. This hybrid role blends sales and service, allowing you to engage with members while promoting a high-value, low-cost fitness experience. You'll have the chance to develop transferable skills and advance your career in the health and fitness industry. With opportunities for personal and professional growth, this position is perfect for those passionate about helping others achieve their fitness goals. Enjoy a complimentary membership and benefits while being part of a fun, inclusive team.

Benefits

Group benefits (dental, extended health & travel)

Complimentary membership

Discounted personal training

Qualifications

• Excellent customer service skills to enhance member experience.
• Ability to engage with the community and generate leads.

Responsibilities

• Ensure a positive member experience and manage member tasks.
• Engage with community and social media for lead generation.

Skills

Customer Service

Sales Skills

Community Engagement

Teamwork

Education

High School Diploma

Job description

Job Summary :

As a Member Service Representative with Fitness World, you are part of a fun and likeminded community dedicated to providing a health and fitness space for everyone! In this hybrid sales and service position, you :

• Ensure a best-in-class fitness experience for members by demonstrating the high value low-cost model Fitness World offers.
• Create a friendly, helpful, and positive member experience for members, while performing various member management tasks.
• Engage with the community, members, and social media to source new leads, generate referrals, and increase club revenue.
• Contribute to the Fitness World culture and reflect our core values: fun, passionate, inclusive, and teamwork.

We offer a combination of base and commission pay that rewards your efforts, along with:

• Group benefits (dental, extended health & travel)
• Complimentary membership & discounted personal training for you and one other

Develop a career path and highly transferable skills

Growth Opportunities: Fitness World is more than a job; it’s a pathway to a career. Our most successful managers and personal trainers began their careers as Member Service Representatives. Team members who embody our core values and demonstrate the competencies for success are provided with personal and professional development opportunities to elevate their careers.

About Fitness World :

Fitness World Canada opened its doors in August 2020, establishing itself as a health, fitness, and wellness community for everyone! Our high-value, low-cost health communities are making a difference for all fitness enthusiasts, regardless of their goals. Fitness World has been a community trademark since 1959. While ownership has changed over the years, we continue to provide top-tier health and fitness facilities and services.