Logistics Team Lead

Build Direct; Vancouver; On-site; CAD 73,000; Full time

Job summary

An established industry player is looking for a Logistics Team Lead to spearhead logistics operations. In this pivotal role, you'll lead a dynamic team to streamline shipment processes, enhance customer relationships, and ensure quality standards across North America. Your expertise in supply chain management will be crucial as you navigate customs procedures and optimize logistics strategies. This opportunity offers a chance to make a significant impact in a forward-thinking company that values innovation and efficiency. If you're driven by results and eager to lead in a fast-paced environment, this role is perfect for you.

Benefits

Standard Company Benefits

15 days paid vacation per year

Qualifications

• 5+ years in supply chain/logistics with experience in customs clearance.
• Bachelor's degree in supply chain/logistics management required.

Responsibilities

• Lead team development and manage logistics operations across North America.
• Ensure timely delivery and quality standards for shipments.
• Conduct strategic analysis for process improvements using AI solutions.

Skills

Leadership

Accountability

Motivation

Resourcefulness

Organizational Skills

Analytical Skills

Presentation Skills

Communication Skills

Problem Resolution

Education

Bachelor's degree in supply chain/logistics management

Tools

Warehouse Management System (WMS)

Job description

Volunteer Experience · Work Experience · Work & Career

Term: Full time, 40 hours/Per Week

Salary: $72,500 per annum

Benefits: Standard Company Benefits Apply.

Vacation: 15 days paid vacation per year

THE ROLE:

Build Direct is seeking an experienced and talented Logistics Team Lead to join our team. Reporting to the Senior Director, Operations, as the Logistics Team Lead you will lead a team of logistics coordinators who organize hundreds of shipments monthly to our customers throughout North America.

Responsibilities:

1. Work with senior management to lead the full lifecycle of team development, encompassing strategic recruitment, comprehensive training, and effective performance management.
2. Cultivate strong customer relationships through proactive and exemplary service delivery.
3. Orchestrate the end-to-end movement of product/orders, ensuring adherence to delivery schedules and preservation of quality standards.
4. Formulate accurate freight quotations, execute order processing procedures, and maintain meticulous order tracking records.
5. Engage in strategic vendor and warehouse management in both Canada and the US.
6. Create bill of ladings, customs clearance and other shipping documents.
7. Audit freight/vendor/broker/shipping line invoices and approve for payment in a timely manner.
8. Facilitate customer communication and support through integrated multi-channel platforms, encompassing telephone, email, SMS, and live chat.
9. Execute strategic freight contract negotiations.
10. Conduct strategic analysis of emerging AI software solutions to identify and recommend solutions for process streamlining.
11. Research and analyze import tariffs to Canada and USA from each origin country of our products.
12. Coordinate inter-warehouse inventory movements.
13. Develop and implement comprehensive packing and staging specifications for newly constructed warehouse operations.
14. Maintain data integrity through the systematic reconciliation of cycle count results in our WMS (warehouse management system), adjusting discrepancies as required.
15. Collaborate with customs brokers to ensure accurate classification of new products under the HTSUS code.
16. Coordinate reverse flow logistics (returns).
17. File claims with carriers to recover any losses incurred for things like damaged shipments, shipments lost in transit, etc.
18. Oversee the process of importing containers from start to finish (ocean freight, customs clearance, drayage, receiving inventory into our systems/WMS).

Qualifications:

1. Bachelor’s degree is required preferably in the field of supply chain/logistics management.
2. Exceptional verbal and written English.
3. Minimum 5+ years’ work experience in supply chain/logistics position with direct experience in the following areas:
4. PIP (Partners in Protection) & CTPAT.
5. Custom clearance procedures (US to Canada and vice versa).

Skills and Competencies:

1. Leadership - Exerts a constructive influence on team morale and organizational outcomes coupled with an ability to cultivate a culture of continuous improvement within the team.
2. Accountable – Fast and efficient, able to respond to sense of urgency and competing priorities.
3. Motivated – Displays intent & desire to learn and become a subject matter expert.
4. Resourcefulness – Proactive & takes initiative, anticipates senior management needs regarding data, reporting and meeting deadlines.
5. Organized and Detail Oriented – Reliable and quality control oriented, takes pride in accuracy.
6. Perceptive – Exceptional analytical abilities, critical thinker, intuitive information processing skills.
7. Excellent presentation skills - Able to proof, format and present/print documents or charts in line with professional standards of the company.
8. Communicator – Good reasoning and negotiation skills.
9. Exhibits a strong aptitude for strategic problem resolution.

To apply please send your resume and cover letter to [e-mail]

About Build Direct

Founded in 1999, BuildDirect is an innovative marketplace for purchasing and selling quality flooring materials online. BuildDirect co-founders wanted to simplify the home improvement industry and give the power of choice back to the homeowner and home improvement professional. They wanted to provide those seeking to build or improve homes with an online marketplace to access the flooring products they want, at the prices they’d love, delivered on time directly to their doorstep. And today we do just that.