Call Center Representative - Full-Time, Term (BC)

Traxx Holdings Inc; Burnaby; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

Join a leading company as a Customer Service Representative and play a vital role in ensuring an amazing experience for clients touring Western Canada. You will be the first point of contact, providing support through various channels while fostering a positive environment. The role offers competitive pay, growth opportunities, and a supportive culture.

Benefits

Group Health Benefits

Positive learning and growth environment

Competitive pay based on experience

Professional development and advancement opportunities

Qualifications

• Minimum of two years of previous customer service management experience.
• Strong interpersonal skills and ability to work flexible schedules.

Responsibilities

• Provide customer support for all transactions with TRAXX.
• Respond to customer inquiries in a timely manner.
• Handle issues efficiently and professionally.

Skills

Communication

Customer Service

Interpersonal Skills

Education

Customer Service Management Experience

Job description

Customer Service Representative (Call Center)

CALL CENTER REPRESENTATIVE (Full-time, Term and Part-Time, Term Opening)

As a Call Center Representative with TRAXX, you will play an important leadership role to ensure our clients have an amazing experience as they tour Western Canada on our premium motor coaches.

As the first point of contact for TRAXX customers through Live Chat, Telephony, Email, and social media, your priority will be to ensure TRAXX safely delivers on and exceeds our customers’ expectations of their TRAXX experience. By creating a safe, positive, and accountable environment, your dedication to customer service excellence and glowing hearted hospitality will allow you to anticipate and deliver on our customers’ needs, while providing proactive and empathetic leadership to our team.

KEY RESPONSIBILITIES

• Provide customer support for all customer transactions with TRAXX.
• Respond to customer inquiries in a timely manner, ensuring the issue is resolved and the client is satisfied with the solution.
• Respond to incoming tickets (social media, emails, live chat channels).
• Escalate customer questions or concerns when necessary.
• Handle issues efficiently and professionally.
• Document the status of tickets worked on or elevated.

ABOUT YOU

You are known for your friendly, positive attitude and ability to consistently interact with customers in a professional manner, whether responding to questions or complaints. You take pride in your work and enjoy providing front-line support to customers in a fast-paced environment. Essential to your success are your strong communication skills and proven customer service experience.

EDUCATION & EXPERIENCE

• Strong interpersonal skills (organizational, team-oriented, & focused).
• Entrepreneurial and self-managed abilities.
• A minimum of two years of previous customer service management experience.
• A genuine passion for creating positive customer and employee experiences.
• Ability to develop trust and rapport.
• An entrepreneurial, energetic, and tenacious attitude.
• Ability to work flexible schedules.
• Ability to adapt to new technology and share that knowledge.
• Ability to share, cross-train, and support local training initiatives.
• Previous transportation, hospitality, or tourism industry experience is considered an asset.

WHAT’S IN IT FOR YOU?

At TRAXX, we are in the people business. No matter your role, from maintenance techs to drivers and office team members, you play an important part in the day-to-day operations and ensuring a smooth transition from planning to travel implementation. We support our employees by providing :

• Group Health Benefits (full-time, permanent positions).
• Positive learning and growth environment.
• Competitive pay based on experience.
• Professional development and advancement opportunities.

JOB DETAILS

JOB TYPE : 1 Full-Time, Term Dured [until September 01, 2025], with the possibility to become permanent.

SCHEDULE : 5 days a week (8-hour shifts, some shift flexibility required).

LOCATION : This is a hybrid position based in Delta / Burnaby, Kamloops, or Kelowna.

SALARY : $22.00 per hour.

ABOUT TRAXX

TRAXX provides first-class charter motor coach services throughout Western Canada and the Greater Seattle Area. Our culture of excellence, transparency, and inclusivity is only possible with dedicated team members who share our vision – being the number one choice in group travel solutions locally and abroad. We bring together individuals with diverse backgrounds, talents, and expertise to support our clients. Since 1932, TRAXX has been providing the best motorcoach experience on the road.

Learn more about us at www.TRAXX.net .

Trimark People Solutions | HR and Recruitment Partner for TRAXX

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