Unit Clerk/Receptionist, MHSU Wellness Centre (MHSUWC)

Fraser Health Authority; New Westminster; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player in health care is looking for a dedicated Nursing Unit Clerk to join their team. This role involves performing various clerical duties within a supportive environment, ensuring effective communication and coordination within mental health services. The ideal candidate will bring strong organizational skills and a commitment to providing exceptional service to patients and their families. Join a diverse team that values inclusivity and offers a rewarding career in a vital sector, making a difference in the lives of over two million people in the community.

Qualifications

• Grade 12 and medical terminology required.
• Experience in mental health and substance use settings preferred.

Responsibilities

• Serve as a communication link for MHSUWC.
• Schedule and coordinate outpatient client appointments.
• Maintain patient charts and input data into electronic health records.

Skills

Keyboarding

Effective Communication

Organizational Skills

Proficiency with Office Equipment

Education

Grade 12

Nursing Unit Clerk Program

Tools

Electronic Health Records

Computer Software Applications

Job description

Salary

The salary range for this position is CAD $28.31 per hour.

Job Summary

Fraser Health is the heart of health care for over two million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional, ancestral, and unceded lands of the Coast Salish and Nlaka’pamux Nations. It is home to 32 First Nations within the Fraser Salish region.

Our hospital and community-based services are delivered by a team of over 48,000 staff, medical staff, and volunteers dedicated to serving our patients, families, and communities.

Take the next step and apply so we can continue the conversation with you. We invite you to apply today and find out why employees recommend Fraser Health as an exceptional place to work. We are committed to planetary health, value diversity in the workforce, and seek to maintain an environment of Respect, Caring, and Trust. Curious to learn what it’s like to work here? Like us on Facebook, follow us on Twitter & Instagram, or connect with us on LinkedIn for first-hand employee insights.

Detailed Overview

Reporting to the Manager, this position performs various clerical duties related to the operation of the MHSU Wellness Centre (MHSUWC) and Mental Health Outpatient Services, including the Psychiatric Urgent Response Clinic (PURC), Psychiatric Referral Service, Neurostimulation Clinic/Regional Electroconvulsive Therapy (ECT) Program, Substance Use Liaison Service, Consult Liaison Service, and Rapid Access Psychiatry Clinic.

The duties include reception, scheduling, maintaining client data, transcribing physician orders, and supporting communication across programs. As the first point of contact, the incumbent ensures a safe and welcoming environment through a positive, customer-service approach. The role involves working within an interdisciplinary team and supporting clients and their families in navigating the healthcare system.

Responsibilities

• Serve as a communication link for MHSUWC by liaising with hospitals, social service organizations, and physician offices, and providing reception services.
• Schedule and coordinate outpatient client appointments, including follow-ups and adjustments, and liaise with physicians regarding appointments.
• Process and transcribe physicians' orders, schedule ECT sessions, and follow up on interdisciplinary team orders.
• Manage order entry and referrals using appropriate systems.
• Prepare correspondence, reports, and resource packages, and support data entry and record maintenance.
• Maintain patient charts and input data into electronic health records, attaching relevant documents.
• Arrange meetings and room bookings as directed.
• Handle mail, faxes, and courier documents, ensuring proper distribution and handling.
• Escort and assist patients/clients, providing a welcoming environment.
• Maintain office supplies and equipment, and perform minor equipment maintenance.
• Perform other related duties as assigned.

Qualifications

Education and Experience

Grade 12, medical terminology, graduation from a recognized Nursing Unit Clerk program, and at least one year of recent related experience in a mental health and substance use setting, or an equivalent combination of education, training, and experience.

Skills and Abilities

• Keyboarding speed of 40 wpm.
• Effective verbal and written communication skills in English.
• Ability to work effectively with others.
• Strong organizational skills.
• Proficiency with office equipment and computer software applications.
• Physical ability to perform the duties of the position.

About Fraser Health

Fraser Health serves over two million people in Metro Vancouver and the Fraser Valley, on the traditional, ancestral, and unceded lands of the Coast Salish and Nlaka’pamux Nations. It employs over 48,000 staff, medical staff, and volunteers.

We are committed to planetary health, diversity, and an environment of respect, caring, and trust. Our hiring practices aim to ensure inclusivity, equity, and cultural safety.

Together, we are the heart of health care.