Practice Manager at South Broward Animal Hospital

Heartland Veterinary Partners LLC; Stirling; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player in veterinary care is seeking a dedicated Practice Manager to oversee essential business functions and ensure high-quality patient care. In this full-time role, you will work closely with the Managing Doctor to drive profitability and enhance client satisfaction. Your responsibilities will include managing financial performance, overseeing inventory and vendor relationships, and leading a team committed to excellence. This is an exciting opportunity for someone with strong business acumen and a passion for animal care to make a significant impact in a supportive and dynamic environment.

Benefits

Paid time off

Health insurance

Dental insurance

Vision insurance

Retirement benefits

Bonus incentives

Career development

Employee Assistance Program

DVM Referral Program

Qualifications

• Strong communication and client service experience required.
• Ability to lift patients and equipment, knowledge of OSHA safety.

Responsibilities

• Manage financial performance, including revenue growth and expense control.
• Oversee inventory, pricing, budgeting, and performance reporting.
• Lead staff performance evaluations and support professional development.

Skills

Business Acumen

Client Service

Organizing and Planning

Motivating and Inspiring

Problem Solving

Education

High School Diploma

Additional Qualifications

Tools

MS Office

Job description

Practice:

Established in 2009,South Broward Animal Hospitalserves as a cornerstone of veterinary care in Fort Lauderdale. We pride ourselves on offering a wide range of services tailored to the needs of dogs and cats, including preventive care, diagnostics, and surgery. Our commitment to excellence and compassion drives everything we do, ensuring that your beloved pets receive the highest quality care possible.

More about the Role:

Reporting to the Regional Director of Operations, the Practice Manager manages all essential business functions in veterinary practice and supports the practice teams. The Practice Manager works in partnership with the Managing Doctor (MDVM) to ensure successful practice operations, high client satisfaction, and to manage practice teams. In collaboration with the MDVM, the Practice Manager is responsible for ensuring profitability of the practice, growing the business, and protecting the practice legacy. The focus areas include Practice Operations, HR, Marketing, Strategic Planning, and IT Management. The Practice Manager should be a strong people manager, possess great business acumen, and enjoy leading and developing a team. Additionally, they should ensure the practice has engaged and productive teams that are delivering high-quality patient care and exceptional client service.

Competencies:

1. Business Acumen: Understands how the business works, makes money, and how strategies impact results.
2. Client Service and Customer Support: Ensures high client satisfaction and patient-centered care.
3. Organizing and Planning: Sets priorities, structures work, and establishes goals.
4. Learning and Self-Development: Seeks knowledge, feedback, and growth opportunities.
5. Motivating and Inspiring: Mobilizes teams, models leadership, fosters engagement.
6. Investigating, Analyzing, and Evaluating: Reviews performance data to improve results.
7. Solving and Improving: Addresses problems creatively, navigates conflicts, demonstrates resiliency.
8. Managing Complexity and Ambiguity: Works effectively in unfamiliar situations, remains calm under pressure.
9. Change Management: Leads and supports change initiatives, communicates effectively.
10. Developing and Coaching: Builds team skills, provides feedback, creates development plans.
11. Cooperation and Collaboration: Builds relationships, partners strategically, enhances practice performance.

Essential Responsibilities:

1. Manage financial performance, including revenue growth and expense control.
2. Oversee inventory, pricing, budgeting, and performance reporting.
3. Ensure compliance with regulations, maintain practice environment, and manage staff scheduling.
4. Handle vendor relationships, payroll, accounts payable, and medical records compliance.
5. Engage with clients for feedback, oversee marketing strategies, and team staffing.
6. Build stakeholder relationships, support practice operations, and ensure team adherence to procedures.
7. Lead staff performance evaluations, conduct meetings, and support professional development.
8. Other duties as assigned.

Requirements/Qualifications:

1. Full-time, on-site, willing to work weekends.
2. High school diploma or equivalent; additional qualifications are a plus.
3. Ability to lift patients and equipment, knowledge of OSHA safety.
4. Proficient in MS Office, good math skills, strong communication, client service experience.

Benefits Offered:

• Paid time off
• Health, dental, and vision insurance
• Retirement benefits
• Bonus incentives
• Career and professional development
• Employee Assistance Program
• DVM Referral Program