Large Loss Property Claims Examiner

Aviva; Markham; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Large Loss Examiner, where you will oversee claims with a focus on quality and customer service. This hybrid role allows you to balance remote work with in-office collaboration, ensuring you have the best of both worlds. You will be responsible for guiding the claims process, working closely with specialists and vendors to control expenses while delivering outstanding service. If you have a strong background in property insurance and a passion for helping clients, this is the perfect opportunity to advance your career in a supportive and inclusive environment.

Benefits

Base compensation

Annual bonus eligibility

Retirement savings plan

Health benefits

Personal wellness programs

Volunteer opportunities

Career development opportunities

Competitive vacation package

Corporate wellness programs

Qualifications

• 5+ years of experience in commercial and residential property.
• Strong knowledge of property insurance and construction.

Responsibilities

• Review claim files and manage third-party adjusters' work.
• Ensure alignment with best practices and customer service.

Skills

Detailed knowledge of the property insurance industry

Commercial and residential property experience

Strong construction knowledge

Strong digital literacy

Understanding of property insurance case law

Knowledge of property coverage wordings

Basic accounting skills

Outstanding communication skills

Negotiation skills

Excellent report writing skills

Job description

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We are currently looking to hire a Large Loss Examiner to join our National Property Technical Team.

In this role, you will be responsible for the review of claim files and oversight of claims handled by third party adjusters. Unlike the large loss adjusters who are on site and gather information directly, the examiners provide direction and oversight over the execution of the required steps and customer service rendered by a Third Party Adjuster. You will ensure alignment with Aviva's best practices and handling procedures. You will manage the IA in the investigation, quantification, analysis, adjustment, and settlement of property claims. With a focus on quality and customer service, you will need to work with appropriate specialists and premier vendors. The work will be conducted in an efficient manner to control the indemnity spend and expenses without compromising the delivery of outstanding customer service.

Aviva recognizes the importance of being flexible and the benefits of being together; this role will be hybrid – the best of both worlds.

Come join our team!

What you'll do:

• Resource field work to be completed by IA by setting clear expectations and timelines and managing the file through to completion.
• Arrange market calls or work with various insurers on subscription claims.
• Prepare and be able to present a complete file strategy, coverage analysis, disposition, and business case.
• Investigate claims by reviewing the IA reports and specialists in order to acquire facts and information to analyze the loss.
• Review and compile facts, policies, technical reports, analyze estimates, value of claim, and settle claims.
• Communicate claim adjustments via written reports to all parties based on the policy wording and circumstances surrounding the loss to resolve the claim.
• Provide outstanding service to our customers.
• Responsible for data accuracy and issuing payments to vendors, insureds, and specialists.
• Ensure all correspondence is completed in a timely and effective manner including the creation of Critical Path Letters, Proof of Losses, and Reservation of Rights letters etc.
• Responsible for recognizing questionable claims, subrogation, and risk opportunities.

What you'll bring:

• Detailed knowledge of the property insurance industry.
• At least 5+ years of commercial and residential property experience.
• Strong construction knowledge.
• Strong digital literacy.
• Strong solid understanding of property insurance case law.
• Detailed knowledge of a variety of property coverage wordings.
• Some basic accounting skills.
• Outstanding communication and negotiation skills.
• Excellent report writing skills.
• Licensing in NB, PEI & NFLD (asset).

What you’ll get:

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Outstanding Career Development opportunities.
• We’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
• Corporate wellness programs to support our employees’ physical and mental health.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.