Client Assistant, Business Insurance

NFP; Grande Prairie; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company is seeking a detail-oriented individual for a full-time role in Grande Prairie. The position involves preparing and verifying policy documentation to support Insurance Account Managers. Candidates should possess strong computer skills and attention to detail, with a college diploma being an asset. The role offers a hybrid work environment and various benefits, including an annual bonus plan and comprehensive health coverage.

Benefits

Annual bonus plan

Matching RRSP plan of 5% of salary

Referral commission plan

Comprehensive benefits including a Health Care Spending Account

Support for continuing education

Qualifications

• Proven ability to meet deadlines.
• College diploma and/or office experience is an asset.

Responsibilities

• Review new business submissions for accuracy.
• Ensure relevant documentation is scanned and attached to client files.
• Assist with projects and perform other duties as required.

Skills

Attention to detail

Teamwork

Computer skills

Deadline management

Education

College diploma

Tools

Epic software

MS Word

Excel

Outlook

Job description

Business Line: Commercial Lines

Hours Per Week: 35 (Full-Time)

Location: Grande Prairie, Alberta (https://www.nfp.ca/about-nfp/find-an-office)

Job Duration: Full-Time, Permanent

Job Type: In person, 5 days a week

About the Role

We are seeking an eager, detail-oriented individual to prepare, verify, and input policy documentation using insurer portals and broker management systems in support of Insurance Account Managers and Account Executives.

What You’ll Do

• Review new business submissions and policy change requests from Account Executives and Account Managers for accuracy, returning them for additional input and data entry as necessary.
• Ensure relevant documentation is scanned and attached to client files.
• Become fully familiar with the underwriting and binding rules of the main insurers we work with.
• Process cancellation requests from Account Managers.
• Order underwriting reports as required.
• Update client files with claims opening and closing notices.
• Assist with projects and perform other duties as required.

What You Bring

• Excellent computer skills with working knowledge of MS Word, Excel, Outlook, and the Internet.
• Attention to detail with high accuracy in data entry on online systems.
• A strong work ethic and ability to work effectively in a team environment.
• Proven ability to meet deadlines.
• College diploma and/or office experience is an asset.
• Knowledge of Epic software is an asset.

Who We Are

NFP, an Aon company, has received multiple Best Places to Work awards in Business Insurance and the 5-Star Diversity, Equity, and Inclusion (DEI) award from Insurance Business magazine, as well as the WORK180 employer endorsement. We are a team of consultative advisors and problem solvers dedicated to helping companies and individuals manage risks, workforce challenges, wealth, and retirement through customized solutions and a people-first approach.

Our commitment to our team and clients has fostered long-lasting relationships across our 300+ offices in Canada, the U.K., and the U.S. To learn more, visit https://nfp.ca.

What’s In It For You

NFP’s PeopleFirst culture offers numerous benefits, making it a great place to work:

• A hybrid work environment prioritizing staff and client interests
• Annual bonus plan for all employees
• Matching RRSP plan of 5% of salary
• Referral commission plan
• Comprehensive benefits including a Health Care Spending Account from day one
• Support for continuing education and internal career growth opportunities
• Reimbursement for license fees and professional memberships
• A global team focused on retention, growth, innovation, and collaboration

Our employees are the foundation of our success. We are committed to building a diverse, inclusive, and innovative team through leadership, action, and ongoing assessment. We support employee well-being with benefits and programs that promote recognition, community engagement, financial wellness, development, and inclusion.

We are also dedicated to community service, supporting organizations like Women in Insurance Cancer Crusade (WICC), Food Banks Canada, and Indspire Canada through charity drives, volunteer events, and fundraising efforts.

Our business is personal—whether in the office, on a call, or in the field, we strive to create a more secure future for all.

Accommodations are available upon request for candidates participating in the selection process.