Représentant, Facturation directe

Northbridge Financial Corporation; Winnipeg; Hybrid; CAD 45,000 - 55,000; Full time

Job summary

Join a leading company as a Bilingual Client Bill Representative, where you'll provide exceptional customer service to clients regarding billing inquiries. This role involves analyzing information, developing payment solutions, and supporting the Premium Accounting team. Enjoy a hybrid work model and various employee benefits, including competitive salaries and opportunities for career growth.

Benefits

Competitive salaries

Employee share purchase plan

Pension plans

Flexible health benefits

Wellness programs

Education assistance

Community involvement

Qualifications

• At least 2 years of front-line Customer Service experience.
• Fully bilingual in French and English.

Responsibilities

• Provide customer service regarding billing and premium rates.
• Bill premiums, follow up on past due premiums, and audit files.

Skills

Customer Service

Analyzing information

Problem solving

Education

Post-Secondary education

Tools

Microsoft Office

Job description

What it’s like to be a Northbridge Bilingual Client Bill Representative

When our clients have questions about their billing and premium rates, the Client Bill team provides excellent customer service to address and support their needs.

The most important characteristic of our Client Billing team is the level of customer service they provide. Working with clients over the phone or email, they respond promptly and can develop payment solutions that benefit both the client and the company.

In supporting the Premium Accounting team, they bill premiums from insureds, follow up on past due premiums, cancel policies, and pursue outstanding earned premiums. They maintain daily and weekly reports, notify brokers and insureds of missing bank information and upcoming payments, and regularly audit files to identify discrepancies and inconsistencies.

We want your talent

If you excel at:

• Customer Service
• Analyzing information
• Problem solving

If you have:

• Post-Secondary education (College or University)
• Fully bilingual in French and English
• At least 2 years of front-line Customer Service experience
• Exceptional communication skills
• Proficiency in Microsoft Office applications
• A team-first mentality

We truly prioritize our employees. Here’s how:

• Hybrid work model: work from the office and home 50/50, offering flexibility and balance.
• Competitive salaries, employee share purchase plan, pension plans, RRSP, staff insurance discounts, and more.
• Support for your well-being through flexible health benefits, early leave days, wellness programs, and recognition initiatives.
• Opportunities for career growth via education assistance for courses like CIP, FCIP, CRM, internal mobility, leadership training, and mentoring programs.
• Community involvement through donation matching and team volunteer days.

#LI-Hybrid