EarlyON Administrator

YMCA of Three Rivers; Kitchener; On-site; CAD 30,000 - 37,000; Full time

Benefits offered by this job

Free YMCA membership

Training & Development opportunities

Employee referral bonus

Employee assistance program

Job summary

YMCA of Three Rivers is seeking an experienced administrative professional to support EarlyON operations across Waterloo Region and Stratford-Perth. The role involves handling inquiries, data entry, and social media updates while coordinating with the EarlyON Leadership team.

You'll contribute to a fast-paced, multicultural environment, with opportunities for professional development and a free YMCA membership. Travel to multiple sites is required to support operations and events.

Qualifications

• 3–5 years of related experience required.
• Post-secondary education in administration, customer service, or related field.
• Experience with registration and attendance data entry systems is an asset.
• Ability to communicate fluently in multiple languages is an asset.

Responsibilities

• Answer telephone, social media messages, website chats, emails and inquiries.
• Track EarlyON attendance and registration data.
• Website support and data entry for EarlyON system, professionals and participants.
• Update posters and schedule social media using CANVA/META.
• Coordinate appointments and coordinate support for leadership teams.

Skills

Administrative support

Organizational skills

Communication skills

Multitasking

Confidentiality

Education

Post-secondary education in administration or related field

Tools

Zoom/Teams

CANVA

AirTable

Microsoft Office

Job description

Location: EarlyON, Waterloo Region & Stratford-Perth

Work Hours: 37.5 hours per week Evening and Saturday availability required

Employment Type: Full-time, Permanent

Number of Vacancies: 1

Anticipated Start Date: September 2026

Application Deadline: September 10, 2026

Guaranteed Starting Hourly Rate: 21.50/Hour

(final rate may vary based on experience and educational background)

Total Rewards Package:

Time Away from Work for your Well-being - At the YMCA of Three Rivers, we recognize the importance of work-life harmony! All full time team members are entitled to earn 3 weeks of vacation and have the opportunity to earn more as length of service increases. To support your overall well-being, we also offer 12 well-being days that team members use for sick time off or to care proactively for yourself. Bereavement days are also available.

Wellness - The YMCA of Three Rivers is committed to the health and wellness of our teams. Full time employees receive…

• Well-being days that can be used as they are earned
• Access to an Employee (and Family) Assistance Program which provides free and confidential counselling, resources and services
• A free YMCA membership for yourself and your family which can be used to access our fitness centers
• Discounts on programs and services offered by the YMCA including child care services

Pension Plan - All full-time employees have the opportunity to participate in a group pension plan after two consecutive years of employment, employees contribute 5% of their gross earnings per pay which is matched by the Y. After three consecutive years of full-time service, participation in the YMCA pension plan is mandatory.

Healthcare and Dental Benefits - The YMCA of Three Rivers offers full time employees a comprehensive group benefit package (after 3-months from start date) that includes: Prescription drugs, Basic dental coverage, Professional services such as Registered Massage Therapist, Physiotherapist, Psychologist, Psychotherapist, Chiropractor and Naturopath, Vision care.

Are you a talented administrative professional looking for a new opportunity? Do you have a passion for working in a fast-paced multi-cultural environment? Do you enjoy working with diverse clients and staff? Are you passionate about giving back to the community, motivated by work that is truly meaningful and contributes to building a strong, vibrant, healthy, and inclusive community?

The YMCA of Three Rivers is one of the community’s largest non-profit organizations. We are dedicated to the enrichment of our communities through the development of people and families. Through our work, we foster belonging and well-being and dedicate ourselves to building a healthy and vibrant community every day.

This administration position may support EarlyON Operations in Waterloo Region and the City of Stratford. Typical work location is expected to be in Waterloo Region.

What you will do…

• Answers telephone, social media messages, website chats, emails and visitor’s inquiries in an appropriate manner.
• Tracking EarlyON attendance and registration data using KEyON or other systems.
• Website support and data entry for the EarlyON system, professionals, and participants including data entry and problem-solving.
• Utilize CANVA, META and other tools to update posters/promotion and complete social media scheduling
• Support in the maintenance of a systematic and organized filing and archiving system
• Contact clients through email, telephone, virtual platforms and in person, describing EarlyON, KEyON data entry and usage and triaging follow ups needed to the appropriate EarlyON Leadership team member.
• Performs administrative duties - supporting the leadership and direct delivery teams and clients by organizing the incoming and outgoing mail, typing correspondence, proofreading, report generation, data entry, and filing.
• Provides support with group sessions/workshop presentations and networking meetings, including note-taking, room bookings, scheduling, and Zoom channel bookings
• Coordinates appointment bookings with community partners and participants.
• Attends workshops, trainings, conferences and staff meetings as required.
• Supports EarlyON leads in completion of online supply ordering from approved vendors.
• Supports as required as supply admin across various EarlyON locations.
• As always, there might be other duties as assigned.

What you will bring….

• 3–5 years of related experience required, along with post-secondary education in administration, customer service, or a related field, or an equivalent combination of education and experience.
• Working knowledge of computers, iPad, and Zoom / Teams platforms.
• Strong analytical, problem-solving, and organizational skills, detail-oriented
• Strong adherence to quality and data entry expectations
• Working knowledge of social media tools and scheduling, CANVA and AirTable is an asset
• Strong MS Office skills, especially Word, Excel, Teams, and Outlook
• Ability to work with minimal supervision
• Ability to maintain strong confidentiality as the position handles sensitive information
• Experience with registration and attendance data entry systems is an asset
• Ability to communicate fluently in multiple languages is an asset
  

What you will gain….

You will join a dynamic team and an organization that has massive impact across our community. You will be joining a local organization, but you will also be part of a global movement. Your work will have impact and the community we all call home will be a little better every day because of you. You will also be eligible for a free YMCA membership, Training & Development opportunities, employee referral bonus and the employee assistance program.

This role will support EarlyON operations in Stratford-Perth and Waterloo Region and will require travel to support operations, including regularly scheduled hours at sites which may not always be easily accessible through public transit. The employee must be able to arrange their own transportation to these sites.

Please note: As an organization committed to the safety and well-being of children, youth and other vulnerable populations, we prioritize the protection of those under our care. All employees must meet specific requirements, including obtaining a clear Police Vulnerable Sector Check and providing three professional references.

The YMCA of Three Rivers proudly serves the communities of Guelph‑Wellington, Stratford‑Perth, and Waterloo Region. Our purpose is to make our diverse communities healthier and more vibrant. With dignity and respect, our programs and services inspire individuals to reach their full potential. Learn more about our history, mission, vision, and values here .

The YMCA of Three Rivers embraces diversity and is committed to creating an inclusive workplace, welcoming applications from all qualified persons. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation need known to the YMCA of Three Rivers. The YMCA of Three Rivers complies with the Employment Standards Act, Pay Equity Legislation and privacy laws. In keeping with privacy laws, we are committed to protecting personal information by following responsible information handling practices. For more information on the YMCA of Three Rivers’ commitment to privacy, please visit our website .

Please note that due to the large volume of applications received, only candidates being considered for the position will be contacted.