Early Talent - Application Support Analyst

Mindlance; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A technology services company is seeking an experienced Application Support Analyst to provide support for complex trading systems. The role involves working closely with front-office business teams, delivering application support, and managing release standards. Candidates should have a strong understanding of SQL, UNIX O/S, and relevant financial market knowledge. This position requires working onsite in Toronto, ON, 4-5 days a week.

Qualifications

• Good understanding of SQL and ability to write complex queries.
• Experience with UNIX O/S and Shell Scripting.
• Ability to use logs to diagnose problems.

Responsibilities

• Deliver application support within set targets.
• Coordinate problem investigation and facilitate resolutions.
• Manage configuration control and release standards.

Skills

SQL

UNIX O/S

Shell Scripting

Microsoft Technologies

Relational DB experience

Financial Markets products

Tools

Remedy

Job description

Job Title: Application Support Analyst
Location: Toronto, ON (4-5 days onsite)
Duration: 6+ months

Key Accountabilities:

• Works with front-office business on new deliverables as well as involvement in the ongoing improvement and delivery of current trading systems
• Delivers application support within set targets or SLAs
• Release management – Ensures release lifecycle standards are enforced including post-implementation reviews
• Problem Management – co-ordinates and facilitates problem investigation, diagnosis & resolution. Drives post mortem activities.
• Configuration Management – Ensures system configuration have controlled storage and change control
• Supports complex multi-tiered market data delivery systems, market data entitlement application, and related infrastructure, including networks, DMZ's, firewalls, and Web/application servers
• Uses metrics data to identify common problems and performs root cause analysis to aid problem
• Balances the requirements of daily support issues while keeping abreast of future developments and enhancements that will impact services

Knowledge and Experience:

• Good understanding of SQL and the ability to write complex queries
• UNIX O/S knowledge and knowledge of Shell Scripting
• Able to use log files and associated data to locate problems
• Experience in Microsoft Technologies
• Relational DB experience
• Trained in Financial Markets products (which may include equity derivatives)

Skills and Competencies:

• Possesses knowledge of front/middle office functions within large global investment bank
• Capable of working under high pressure, in high transaction volume environment
• Trained in disaster recovery exercises
• Trained in Remedy or other Service Management tools

Mindlance is an equal opportunity employer. We are committed to inclusive, equitable, barrier-free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process.