Early Stage Collections Agent (Remote - Big 5 Bank)

TEKsystems; Toronto; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading staffing and technology services firm is looking for Early Stage Collections agents to work remotely. Candidates must have at least 6 months of relevant collections experience. Responsibilities include making outbound calls, negotiating payment arrangements, and documenting activities. Flexible shifts are required, potentially covering weekdays and weekends. The pay ranges from $18.00 to $19.00 per hour.

Qualifications

• 6+ months of recent and relevant collections experience.
• Strong computer skills and knowledge of MS Office and Teams.
• Strong negotiation skills with past examples.

Responsibilities

• Perform inbound/outbound collections calls.
• Respond to inquiries about delinquent accounts.
• Document all activity details in appropriate systems.

Skills

Collections Experience

Strong Computer Skills

Negotiation Skills

Tools

Microsoft Office Suite

Microsoft Teams

Job description

Our client, one of the big 5 banks in Canada, is looking to hire Early Stage Collections agents to help support their internal team on a remote basis (work from home).

Shift For Training Period: Monday to Friday, 8am-4pm for 6 weeks, virtual training. Candidates MUST be available for the whole training. Mandatory attendance.

Shift After training: Please note that business hours are from 7:00 AM to 11:00 PM. The shift after training will be 4 weekdays and 1 weekend day. Either Saturday or Sunday. (Example: Tuesday to Saturday, Sunday - Thursday, Mon- Fri, etc.). Schedules are assigned between 7am to 11pm. There are no exceptions or requests granted. You must be flexible and available to be assigned a shift between 7am -11pm, Monday through Sunday.

Role Responsibilities include, but are not limited to the following:

• Perform In-bound/Outbound collections call to clients regarding passed due payments

• Respond to inquiries regarding delinquent accounts and negotiate payment arrangement

• Offer Hardship solutions to customers by completing risk assessments

• Perform other related service responsibilities as required

• Document all activity details in appropriate systems

• Manages all transactions related to customer and branch calls or refers to appropriate internal business groups

• Follows documented policies and procedures to execute transactions, activities and processes within assigned authorities

Must Have Experience/Skills:

• 6+ Months of Recent and Relevant Collections Experience

• Strong Computer Skills/Knowledge (Microsoft Office Suite, Teams, Etc.)

• Strong Negotiation Skills (Will be asked to explain/show how you have collected funds/hardship plans in the past)

Disclaimer

The Company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information, or any other characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 844 895-8598 or email However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting.

#prioritycanada25

Pay and Benefits

The pay range for this position is $18.00 - $19.00/hr.

Workplace Type

This is a fully remote position.

À propos de TEKsystems et TEKsystems Global Services

Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.