Manager Logistics CA

McCain Foods; New Brunswick; On-site; CAD 97,000 - 130,000; Full time

Job summary

A leading company in the food industry is seeking a Transportation Operations Manager to lead the CA based Transportation Operations team. This role involves managing daily business activities, improving operational efficiency, and ensuring service levels are met. The ideal candidate will have a strong background in logistics and transportation, with a focus on continuous improvement and team leadership.

Benefits

Health coverage (medical, dental, vision)

Retirement savings benefits

Leave support including medical, family, and bereavement

Company-supported volunteering time

Mental health resources

Qualifications

• Minimum of three to five years Logistics/Transportation experience required.
• Prior supervisory experience required.
• Experience in Warehousing, Dispatch, WMS/TMS is a plus.

Responsibilities

• Manage team’s escalations of carrier challenges and coach team through them.
• Hold team accountable for delivery of results while pushing for continuous improvement.
• Lead customer Hyper care as requested by leadership.

Skills

Leadership

Analytical skills

Problem-solving

Communication

Education

Bachelor's degree in Business, Logistics, Finance, or Supply Chain

Master's degree in Business, Finance, or Supply Chain

Tools

TMS

SAP

Microsoft Excel

Microsoft PowerPoint

Job description

This position is directly responsible for leading the CA based Transportation Operations team through daily business activities and continuous improvement opportunities. This role ensures that both immediate and short-term operational requirements of the CA Transportation network and North American rail operations are being met by partnering with carriers, 3PL and McCain facility DCs, McCain Customer Service and Deployment teams. This role is responsible for balancing McCain CA Transportation budgeted freight spend against delivering to our business target service level/KPI. The successful candidate will be responsible for developing and executing the long-term strategy for rail operations.

Responsibilities and Accountabilities:

• Manage team’s escalations of carrier challenges and coach team through them. Through efforts delivered by team, hold carrier partners accountable for service performance: on-time pickup and delivery, tender acceptance rate to awarded lanes, routing guide compliance, carrier providing shipment status notifications within allotted time, etc. Build carrier relations to strengthen partnership, visit DCs for operational review. Prepare and lead QBR discussions with carriers. Back up US based Transportation Manager- 40%
• Hold team accountable for delivery of results while also pushing for continuous improvement opportunities, SCA ideation including estimating savings and delivery execution, and on-going support of existing and future releases of systems, tools and processes. Ensure team fully uses TMS system for freight consolidation, mode selection, tendering, management of freight throughout load life cycle, capturing all costs associated with McCain managed freight spend within TMS tool, visible through TMS reporting. Hold team accountable for freight spend as budgeted. This position will be responsible for ensuring that lanes awarded by Logistics Procurement team are properly executed by Transportation Operations team via TMS including exercising correct rates, capacities and routing guides. Track and monitor customer policy infractions related to carriers and McCain shipping DC’s. Partner with McCain Commercial team on customer adoption of new/revised customer policies related to Transportation. Participate in ISC Finance meetings, carrier QBR, lead regular operations meetings with key stakeholders in Customer Service and Deployment/Procurement teams. Lead customer Hyper care as requested by leadership- 35%
• Demonstrate McCain Leadership Principles and Practices. Accountable for succession plan / career path and training (growth) opportunities for direct reports. Lead for engagement of direct reports, including timely communication, feedback, recognition, fostering trust, etc-15%
• Provide input on distribution modeling / recommendations for improving service and cost within NA Logistics network. Contribute to AOC annual budgeting, annual RFP with Logistics Procurement team, Fiscal Year Logistics team objectives including priority setting, KPI’s and targets that become team’s focus for which they will be performance rated against. May assist with collection of required supporting materials for annual audit- 10%

Requirements:

o Bachelors degree in Business, Logistics, Finance, or Supply Chain or applicable field coupled with experience in Logistics and/or Supply Chain

• Nice to have:

o Masters/advanced degree in Business, Finance, Supply Chain or related and applicable field

Related Work Experience (Internal to the organization or external):

• Must have:

o Minimum of three to five years Logistics/Transportation experience required
o Prior supervisory experience required

• Nice to have:

o Experience in Warehousing, Dispatch, WMS/TMS, 4Kites, Dock Scheduling and/or Finance role
o Experience in frozen food storage & distribution industry

Working Relationships and Key Contacts:

• Internal:

1 Customer Service Manager: Ensure servicing of McCain managed freight to align carrier delivery to RDD and on time appt.

2 Supply Chain Planning and Deployment Managers: Ensure proper daily utilization of established DC level dock appts and carrier capacity to cover STO for servicing business requirements.
3 ISC Finance Manager: Partner on reporting and understanding financial impact resulting from business and team decisions related to freight and warehousing spend.

• External:

1 Carrier Partners: Resolve escalated transportation related issues. Forge mutual partnership by adhering to awarded volume through routing guide adherence.

2 3PL and internal Whse Partners: Coordinate efforts with 3PL operations team re: dock appt availability to accommodate carrier and service requirements to ensure scheduled outbound and inbound trucks stay on schedule.
3 Customers: Assist Customer Service team with problem solving as relates to deliveries.

Authorities:

Managing People (# of direct reports): 7

• Strong appreciation of transportation processes, modes, and carrier relations
• Experience in improving business processes via continuous process review
• Good understanding of financial principles and fundamentals
• Good understanding of end-to-end supply chain business processes
• Strong written and verbal communication skills
• Strong Microsoft Excel and Power Point skills preferred
• Good understanding of SAP, specifically inventory management and order creation through post-goods issue
• Strong analytical skills with demonstrated ability to understand financial impact of decisions made by self and/or team
• Willing to learn best practices outside of the company so as to bring the knowledge into our processes

Critical CORE (General Behavioral and Business) Competencies:

• Strong critical thinking and fact based problem-solving skills
• Ability to prioritize multiple demanding tasks
• Ability to hold others and self accountable, while motivating individuals and groups into becoming engaged teams
• Self disciplined and highly organized
• Ability to work independently with a high degree of initiative and drive
• Detailed oriented with strong organizational and planning skills
• Proven leader with positive attitude

Additional Information:

• Ability to be flexible for occasional long hours during seasonal or peak deadline periods.
• Some travel within NA required as part of this role.
• This position is largely focused on operational excellence and leading a team of professionals.

About McCain.
At McCain, we’re feeding the world: from French fries to cakes, we contribute to the important role food plays in people's lives. That’s why we’re dedicated to ensuring our core values—Family, Authentic, Trusted, and Quality—shine through every day. As a privately owned family company with over 60 years of experience, a presence in more than 160 countries, and a global team of 22,000 people, our values and culture are at the heart of everything we do. We believe that we can work together, along with our business and community partners, to bring sustainable growth and positive change today, tomorrow, and for generations to come. Join us and see how you can MAKE IT at McCain!

Leadership Principles.
Our principles, each with related practices, guide our actions across the organization. Together, they address how McCain interacts with our customers and employees, and how we work as individuals and collectively to find success. While each role adheres to the Leadership Principles, individual roles may focus more on a specific principle or principles.

We are customer obsessed. Customers are our starting point. By understanding their needs and leveraging data and consumer insights, we drive mutual success.
We think big and plan ahead. Through ambition, curiosity, and smart risks, we can accomplish goals, refine processes, and innovate to scale success.
We bring out the best in our people. We create safe spaces for our people so that trust and empowerment come naturally. Inclusion is about listening first, showing humility, and working together.
We act like owners. Together, we clear obstacles and do the work that makes us all successful and proud to be part of McCain.

The McCain experience.
We are McCain: this statement is about our power collectively and our importance individually—your impact is a significant part of the business. Our winning culture focuses on authenticity and trust so we can always bring out the best in our people. Here, you have the opportunity to learn, grow, and thrive while being yourself. Join our team to see why we’re better together.

Compensation Package: $97,500.00 - $130,000.00 CAD annually + bonus eligibility

The above reflects the target compensation range for the position at the time of posting. Hiring compensation will be determined based on experience, skill set, education/training, and other organizational needs.

Benefits: At McCain, we’re on a mission to create a winning culture that puts employee safety and wellbeing at the heart of what we do, every day. We understand and appreciate that each person’s needs are unique and ensure our benefits & wellbeing programs reflect that. Employees are eligible for the following benefits: health coverage (medical, dental, vision, prescription drug), retirement savings benefits, and leave support including medical, family and bereavement. Wellbeing programs include vacation and holidays, company-supported volunteering time, and mental health resources. Coverages are aligned to country, provincial and state governing plans and can vary by work level, location and nature of the role. Additional benefit details available during the application process.

Your well-being matters to us, and we’re here to provide you with the necessary resources to support you in being your best self at work — and at home.

McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company, we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.

McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.

Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the Global Privacy Policy

Job Family: Supply Chain & Logistics
Division: NA Supply Chain
Department: Logistics CA
Location(s): CA - Canada : New Brunswick : Florenceville-Bristol