Call Center Agent - Bilingual (Spanish)

Summary of Position:

The Bilingual Call Center Agent will provide outstanding support to our members in both English and Spanish through phone communications, be a problem solver, manage multiple tasks, and adhere to policies and procedures to enhance member satisfaction.

The successful candidate will need the following skills/qualifications:

• Strong ability to assess member needs with understanding, patience, and compassion.
• Proficient in relevant computer applications.
• Ability to handle multiple tasks efficiently, such as taking calls while updating records.
• Educate members on financial tools; accurately and efficiently apply policies and procedures.
• Reliable and motivated to help others.
• Professional bilingual skills in Spanish and English.

Key Responsibilities:

• Build deep, long-term relationships to help our members along their financial journey.
• In a high-energy, empowered atmosphere, we provide exceptional service through phone, email, and chat functions.
• Each day the goal is to listen, understand, and take quick action to exceed the member's expectations.
• Hours of Call Center operations are 8am-6pm Monday-Friday, with rotating Saturdays 8am-12pm.
• Anticipated start date of the position is March 31, 2025.

Being a team member of IHMVCU is more than just a job; we want to make differences in the communities we live in and serve. Check out our careers page for more information including benefits www.ihmvcu.org/careers. Final compensation will be determined by various factors such as experience, specific skills, and internal pay equity.

Move up your career at IHMVCU with this great opportunity!

Physical Requirements:

• Sitting: Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
• Finger, handle, touch: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.
• Lifting Demands: Up to 10 lbs.
• Visual Demands: Visual acuity to do things such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection).