Assistant Shop Manager - Ontario, CA

CareerArc; Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a leading candy company as an Assistant Shop Manager in Ontario. You will support retail operations, achieve sales targets, and foster a customer-focused environment. Ideal candidates have retail management experience and excellent communication skills.

Qualifications

• At least 1 year of retail management experience.
• Ability to enforce company policies and procedures.

Responsibilities

• Assist the Shop Manager in leading the retail team.
• Achieve daily, monthly, and annual sales goals.
• Support training and development of team members.

Skills

Customer Service

Communication

Organizational Skills

Job description

Title: Assistant Shop Manager - Ontario, CA

Description:

Work is Sweet! 'Quality without Compromise' is not just a motto at See's Candies; it is the most important ingredient in our recipe for success. Established in 1921, See's Candies has built a reputation for producing high-quality candy and providing superior customer service. With over 250 retail shops across the USA, we are seeking friendly, enthusiastic individuals passionate about excellent customer service.

Job Description Summary:

As a Retail Assistant Manager, you will support the overall operation of the retail location. Working closely with the Shop Manager, you will help achieve sales targets, maintain excellent customer service, and ensure smooth daily operations. This role includes leadership responsibilities and active involvement in retail management.

Key Responsibilities:

• Assist the Shop Manager in leading the retail team to foster a sales- and customer-focused environment.
• Achieve daily, monthly, and annual sales goals by setting an example.
• Communicate and implement company policies, direction, and programs.
• Delegate tasks, ensure team compliance, and follow up as needed.
• Resolve customer and employee concerns professionally and promptly.
• Support training and development of team members on company policies and procedures.
• Provide performance feedback and support team growth.
• Participate in recruitment by recommending qualified candidates.
• Ensure compliance with company policies, safety protocols, and legal standards.
• Monitor expenses to meet budget goals.
• Support cash handling, asset protection, and banking procedures.
• Maintain accurate timekeeping and approve payroll promptly.
• Ensure compliance with wage laws and break regulations.
• Collaborate on weekly work schedules with management.
• Manage administrative tasks such as banking, hiring, and inventory management.
• Perform other duties as assigned.

Minimum Qualifications:

• At least 1 year of retail management experience.
• Proven success in developing, motivating, training, and coaching employees.
• Excellent customer service, communication, organizational, and merchandising skills.
• Ability to enforce company policies and procedures.
• Strong work ethic and performance history.
• Ability to identify sales opportunities and develop a sales-driven team.
• Quick learner of new technologies and adaptable to change.
• Physical ability to perform essential functions, including stocking, ringing sales, standing, walking, and lifting up to 25 pounds.
• Flexible working hours, including weekends and holidays.

Internal applicants must be in good standing. The pay rate for this position is $26.26 per hour. Join the See's Candies family and be part of a tradition of sweetness that has delighted generations! See's is an EOE and considers qualified applicants with criminal histories in accordance with applicable laws.