Field Service Technician I - Crane

Main Duties & Responsibilities

Primary Job Role

Repairs or replaces defective parts on machinery/equipment. Disassembles components and properly cleans parts. Inspects components to ensure maximum parts are being reused to control repair costs. Tests, diagnoses, and adjusts failures of equipment.

Creates repair estimates and submits information to substantiate quotes and estimates. Prepares all parts requisitions, time cards, or service reports, as requested by the supervisor. Ensures they are legible and accurate with sufficient detail for service accounting needs.

Monitors job expenses versus repair estimates and ensures that the lead person is aware of any cost overruns prior to the job being completed. Assumes the lead person position temporarily, as necessary.

Demonstrates utilization of dealer computer systems for work orders and other documentation.

Maintains a minimum set of tools required for job performance.

Works in a neat, orderly, and safe manner while caring for and maintaining company machines/equipment.

Maintains personal company service literature and a high awareness of technical changes in the industry.

Performs other duties as assigned.

Essential Job Competencies

Safety: Fully supports, encourages, and follows safe work behavior, considering safety of paramount importance in the workplace.

Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job-specific knowledge, skills, and abilities required to resolve job-related challenges in the workplace.

Coaching and Mentoring: Inspires and empowers team members to excel, providing timely productive feedback and guidance to stretch beyond their comfort levels to achieve specific, measurable, and challenging goals.

Managing Change: Demonstrates support for innovation and organizational changes needed to improve the organization's effectiveness.

Valuing Diversity: Helps create a work environment that encourages and appreciates workforce diversity.

Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood.

Information Gathering: Checks all appropriate sources in identifying the information needed for analysis and decision-making.

Planning and Organizing: Creates realistic schedules and follows them. Evaluates progress against schedule and goal.

Innovative: Sees old problems as opportunities for creative problem-solving while staying within the parameters of good practice.

Customer Oriented: Demonstrates concern for satisfying external and/or internal customers.

Company Overview

In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida.

Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida.

Qualifications

Education and Experience

Formal Education: High School diploma or GED.

Experience: 7 or more years.

Required / Credentials

Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.

Must have completed standards outlined in the personnel achievement guideline or have been determined to meet the same qualification by the lead person based on division location.

Must possess a valid Class E Driver’s License.

Not Required but Highly Desired Criteria

A specialized technical course or equivalent years of experience as a Technician preferred.

Updating of Knowledge

Job requirements occasionally change requiring re-training to stay current every 3-5 years.

Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness

Problem Solving: Job requires complex problem-solving ability with little guidance.

Creativity: Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries.

Autonomy: Job is not monitored. Involvement in determining overall objectives is encouraged.

Working Environment

Stress Load: Regular exposure to these stresses (20-80% of the time).

Work Schedule: Work is typically performed during regular business hours with occasional requirements to work nights, holidays, and weekends.

Organizational Impact

A person's performance in this job has significant immediate impact on expense, efficiencies, or achievement of overall department and company objectives.

Supervisory Responsibility

Job has no subordinates / no supervisory responsibility (may work independently or as a member of a team).

Physical Demands

F: Climbing, Kneeling, Crouching, Reaching, Standing, Sitting, Walking, Fingering, Grasping, Repetitive Motion, Talking, Hearing, Pushing - Up to 25 lbs., Pulling - Up to 25 lbs., Lifting - Up to 25 lbs.

O: Balancing, Crawling, Pushing - 26-50 lbs, Pulling - 26-50 lbs, Lifting - 26-50 lbs, Pushing - Over 50 lbs, Pulling - Over 50 lbs, Lifting - Over 50 lbs.

Environmental Conditions

O: Inside conditions: Protection from weather but not necessarily from temperature change. C: Outside environmental conditions: No effective protection from weather.

RING POWER CORPORATION, INC. IS AN EQUAL OPPORTUNITY EMPLOYER