Flight Centre - Corporate Travel Consultant - Toronto, ONT

FCM; Ontario; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

A leading company in travel management is seeking a Corporate Travel professional to arrange complex travel for executives. The role requires exceptional customer service skills, attention to detail, and proficiency in travel booking tools. Successful candidates will enjoy a hybrid work structure and a supportive environment for personal and professional growth.

Benefits

Hybrid work structure

Generous paid time off

Health & Wellness programs

Tuition Reimbursement

Employee Stock Purchase Plan

Qualifications

• At least 2 years of recent experience in Corporate Travel.
• Strong technical skills to assist customers with urgent and complex requests.

Responsibilities

• Arrange domestic and international travel for executives.
• Provide exceptional customer service to business travelers.
• Ensure compliance with Canadian travel policies.

Skills

Bi-Lingual in French & English

Customer Service

Attention to Detail

Problem-Solving

Organizational Skills

Education

TICO/OPC certification

Tools

Sabre

Microsoft Office 365

Job description

This role involves arranging domestic and complex international travel for busy executives, including air, car, hotel, and ground transportation. You will undergo three weeks of paid remote training to enhance your knowledge, learn about contract airfares, and improve your Sabre skills.

Our dedicated corporate travel agents handle bookings, ticketing, changes, exchanges, and queue management for a single enterprise-level client.

Business hours are from 8:00 AM to 8:00 PM ET, Monday to Friday, with positions available for evening, weekend, and after-hours shifts. A typical schedule includes a 40-hour work week over five 8-hour shifts.

Key Responsibilities

• Understand and strictly adhere to Canadian travel policies for multiple corporate accounts, ensuring compliance with all regulations and guidelines specific to the Canadian market.
• Provide exceptional customer service, exceeding the needs and expectations of business travelers.
• Inform clients about travel documents and health requirements for countries visited, ensuring compliance and peace of mind.
• Build rapport and establish lasting relationships with business travelers, serving as a trusted Corporate Travel professional.
• Manage bookings for air, car, rail, and ground transportation efficiently, optimizing travel arrangements based on preferences.
• Coordinate domestic and international itineraries with accuracy and attention to detail, considering Canadian-specific travel requirements.
• Complete reservations promptly and accurately, maintaining professionalism according to business travel standards.
• Provide consultative guidance throughout the booking process, offering valuable recommendations.
• Handle ticketing, adjustments, exchanges, and queue management skillfully, resolving issues promptly and professionally.
• Develop strong relationships with business travelers, earning their trust as a reliable Corporate Travel professional.
• Understand and comply with travel policies for high-volume corporate accounts.
• Deliver outstanding customer service to Canadian business travelers, ensuring maximum satisfaction.
• Consistently meet and exceed the needs of business travelers.

Experience & Qualifications

• Bi-Lingual in French & English strongly preferred.
• At least 2 years of recent experience in Corporate Travel.
• At least 2 years of recent experience using Sabre.
• At least 2 years of recent experience with complex ticketing and exchanges.
• Experience working with Online Booking Tools (OBTs) and queue management.
• TICO/OPC certification is preferred; candidates without it will be supported to obtain it, with the exam to be completed within 30 days of employment.
• Strong technical skills to assist customers with urgent and complex requests.
• Professional demeanor with excellent verbal and written communication skills.
• Proficiency in handling complex international fares.
• Possess a service-oriented mindset.
• Knowledge of geographical and international destinations is essential.
• Exceptional attention to detail, with strong organizational and interpersonal skills.
• Ability to multitask efficiently while maintaining professional relationships.
• Proficiency in Microsoft Office 365 tools (Word, Excel, PowerPoint, Outlook, SharePoint, Teams, OneDrive).
• Excellent problem-solving and decision-making skills.
• Ability to work autonomously with high productivity and quality standards.

Work Perks & Benefits

At FCTG, we value our people and offer a range of perks and benefits:

• Hybrid work structure combining remote and in-office work.
• A fun and engaging company culture.
• Recognition programs like Buzz Nights and the Global Gathering.
• Opportunities to use your expertise and travel passion.
• Supportive environment fostering personal and professional growth.
• Paid leave for cultural and religious observances, including Diversity Day.
• Employee Resource Groups promoting Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, and Environmental Justice.
• Commitment to diversity, equity, and inclusion through regular assessments and inclusive hiring.
• Genuine career growth opportunities.
• Support for professional development and community involvement.
• Corporate Social Responsibility initiatives, including charity support and environmental programs.

Benefits Include

• Generous paid time off.
• Health & Wellness programs, including Employee Financial Wellness services.
• Recognition events and conferences.
• Comprehensive group benefits: health, dental, vision, gender-affirming, and fertility care.
• Insurance coverage: life, AD&D, critical illness, long-term disability.
• Employee Assistance Program.
• RRSP/RPP with company matching.
• Tuition Reimbursement.
• Employee Stock Purchase Plan on the Australian Stock Exchange with company match.
• Global career opportunities across our network of brands and businesses.