Case Manager (Bodily Injury Adjuster)

Litco Law; Edmonton; Hybrid; CAD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking firm that values its people and culture! As a Case Manager, you'll oversee client files, ensuring exceptional service while efficiently moving cases toward resolution. This role offers the chance to work in a high-performance environment, where your contributions will directly impact clients' lives. Experience a culture of trust, flexibility, and continuous development, all while being part of a passionate team dedicated to making a difference. If you're ready to thrive in an innovative workplace that prioritizes well-being and growth, this opportunity is perfect for you.

Benefits

High-performance culture

Learning and development opportunities

Health and Wellness benefits

In-house book club

Unlimited paid vacation

Qualifications

• Experience in managing client files and claims adjusting.
• Strong analytical skills and ability to work in a fast-paced environment.

Responsibilities

• Oversee client files and ensure high-quality client service.
• Collaborate with team members to enhance client experience.
• Manage case load and improve client satisfaction.

Skills

Claims Management

Analytical Skills

Time Management

Relationship Building

Empathy

Education

1+ years of experience in Claims Adjusting

Job description

Who We Are

At Litco Law, we are known for our extraordinary and unsurpassed firm culture – and for the people behind that culture. We’ve been recognized as a Canadian Top Employer and know that this kind of success only happens when you have amazing people on your team who are passionate about their work, the company, and their clients.

By joining Litco Law, you will be part of an incredible team of passionate, purpose-driven people who believe in excellence and focus on doing their best work every day. Our core values guide everything we do and are reflected in how we interact with our clients, team members, and community.

Come meet our Case Management team here!

How You’ll Make a Difference

Case Managers oversee our client files and are responsible for maintaining high-quality client service while moving cases toward resolution or litigation efficiently and as quickly as possible. Our Case Managers are partnered with Client Care Specialists, who provide administrative and operational support, and frequently collaborate with lawyers, legal assistants, and other team members to enhance our firm’s services and client experience. A key function of this role is to provide the highest level of client service and keep our clients happy – we want to deliver unforgettable client experiences and be known for our commitment to incredible client service.

You Will:

• Manage client files starting from the initial meeting right through to the delivery of the cheque at the end of the file
• Find ways to make life easier for our clients and remove unnecessary stress whenever and wherever possible
• Decrease the average lifespan of a file, getting money into our clients' pockets faster, and improving cash flow for the business
• Improve client satisfaction and maintain it at a high level, while managing a case load
• Educate our team on the “tricks of the trade” for communicating with external insurance adjusters
• Maintain high-quality relationships with insurance adjusters and defence lawyers to facilitate faster and fairer claim resolution
• Review client records and evidence and identify key information
• Complete quantum assessments and proposals on files
• Assist with obtaining instructions from clients and support settlement negotiations
• Find ways to eliminate waste from processes, reduce spending on disbursements, and ensure efficient and effective file management

Who You Are

• Demonstrate claims-management skills in a fast-paced, high volume work environment
• Have 1+ years of experience in Claims Adjusting for Bodily Injury or Casualty claims
• Are experienced working with everyday people
• Are a proactive and visionary thinker with a resourceful work ethic and strong analytical skills
• Are enthusiastic about office culture, and can easily build strong relationships internally and handle sensitive situations that require empathy, tact, and confidentiality
• Pride yourself on exceptional time management skills, and a high level of professionalism and discretion

What We Offer

At Litco Law, we know that a caring team is a team that is cared for. Just a few of the perks of joining our team include…

High-performance culture – You can be a dreamer, and you’re not the only one. Thrive in our A-player community of high-achieving visionaries with a passion for finding ways to make a positive impact.

Learning and development opportunities – We will support and invest in your evolution and improvement because we believe that exceptional people crave the opportunity to grow.

Freedom and responsibility – We have a culture of freedom and responsibility, which means hiring talented people and then getting out of their way. We believe in trust and transparency, flexibility, recognition, and appreciation.

Health and Wellness benefits – The well-being of our team members always comes first. Health benefits, a virtual employee assistance program, and a flexible health and wellness spending account are just a few of the ways we support our team.

In-house book club – We get paid to read! At Litco Law, we believe in rewarding our team members for investing time in their personal and professional development.

Flexibility – Yes, the rumours are true! We offer unlimited paid vacation and a hybrid model for working remotely and in-office.

Check out our Careers website here to learn more.

We Are Growing Fast. Join Us.

Litco Law provides a home for the mountain climbers, dreamers, and hardworking people who want to make a difference in the world. We offer multiple locations, state-of-the-art technology to support our clients and team members, and a workplace culture like no other. Join us today.