Director Stewardship and Donor Engagement Scarborough Health Network Foundation

The Canadian Council for the Advancement of Education (CCAE); Toronto; Hybrid; CAD 120,000 - 140,000; Full time

Job summary

The Scarborough Health Network Foundation is seeking a Director of Stewardship and Donor Engagement to develop comprehensive donor engagement strategies and lead a team. This hybrid role focuses on enhancing donor experiences and fostering relationships to support the Foundation's mission.

Benefits

Industry-leading pension plan (HOOPP)

Excellent benefits package

Qualifications

• Progressive experience in donor relations and stewardship strategies.
• Proven leadership skills with the ability to manage high-performing teams.
• Superior writing and communication skills.

Responsibilities

• Develop and implement donor engagement strategies.
• Lead and mentor the stewardship team.
• Plan and execute donor events.

Skills

Leadership

Communication

Donor Engagement

Strategic Planning

Event Management

Education

University undergraduate degree

Tools

Raiser’s Edge

InDesign

Crystal Reports

Job description

Director Stewardship and Donor Engagement

THE OPPORTUNITY

Scarborough Health Network Foundation is searching for a skilled and strategic donor engagement professional to join the growing team as Director, Stewardship and Donor Engagement.

Reporting to the Vice President, Philanthropy, this role will lead the development and implementation of a comprehensive stewardship, recognition, and donor engagement strategy that spans across revenue streams. The Director will play a key role in fostering a culture of gratitude, accountability, and service to ensure donors feel valued and connected to the impact of their giving.

Leading a team of three, the Director, Stewardship and Donor Engagement will design and deliver meaningful, personalized touchpoints that enhance the donor experience and strengthen relationships throughout the donor journey. This position drives the development of impact, stewardship, and annual reports, ensuring professional and timely donor communication that supports the stewardship of Major, Community, and Annual donors and volunteers.

The successful candidate will be a highly collaborative relationship manager and experienced leader who will foster a culture of innovation and accountability, leading by example and coaching team members toward achieving excellence. With impeccable communication skills, the incumbent will work collaboratively with colleagues in Major Gifts, Community Development, Annual Programs, Marketing and Communications, and SHN hospital partners to create and lead a seamless and inspiring donor engagement program.

This is an exciting time to join the organization as the Foundation raises the profile of our hospitals and continues to build upon the momentum of the Love Scarborough campaign. This campaign has helped generate mass awareness, inspire transformational gifts, and bring needed attention to healthcare inequity and gaps in Scarborough. The Foundation has seen tremendous growth, including staff, events, donations, media coverage, and partnerships. This position will be instrumental to building on this great success as we wrap up the current campaign and plan forward.

This position is hybrid and the remote work expectation is for an employee to be on site at least 50% of the pay period at the Scarborough General Site office. There will be travel to the other Hospital sites as needed.

ABOUT SCARBOROUGH HEALTH NETWORK

Scarborough Health Network was created by merging the Scarborough Hospital’s Birchmount and General hospitals and Rouge Valley Health System’s Centenary hospital in December 2016. Working with many community and government partners, patients, staff, physicians, volunteers, and donors, Scarborough Health Network (SHN) is transforming patient care and outcomes today and charting a new course to create a healthier tomorrow for more than 850,000 people who access healthcare at our hospitals.

SHN employs some of our generation’s best physicians, nurses and medical professionals. These teams are delivering exceptional clinical expertise and techniques to treat Scarborough’s patients and families effectively, inclusively and with compassion.

SHN is a community-affiliated teaching site for the University of Toronto, and a partner with a number of other universities and colleges, helping to train the next generation of health care professionals.

Programs and Services

SHN programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities and are delivered across the three hospitals (Scarborough General Hospital, Birchmount Hospital & Centenary Hospital) and eight satellite sites.

SHN is committed to providing exceptional care with access to core services such as emergency departments, laboratories, medical imaging, and pharmacy. Some of the specialized programs across the three hospitals include :

Areas of Care

There are 18 areas of care at SHN. There is : Cancer Care, Cardiac Care, Critical Care, Diabetes Education, Diagnostic Imaging, Emergency & Urgent Care, Kids Care, Laboratory Medicine, Maternal Newborn Care, Medical Assistant in Dying (MAiD), Mental Health Care, Nephrology and Dialysis, Outpatient Rehabilitation, Palliative Care, Seniors Health, Sexual Assault and Domestic Violence Care Centre, Stroke Care, and Surgery.

Education & Research

Our bold vision at Scarborough Health Network (SHN) is to be Canada’s leading community teaching hospital. For us, teaching and medical education are not just a strategic priority, theyarean integral part of who we are. Building on our rich history that includes an affiliation with the University of Toronto dating back to the 1970s, medical education and research continues to grow every year at SHN.

Together with our academic partners, we work to offer best-in-class teaching and research opportunities in the community hospital setting to help train the next generation of health care professionals.Our Scarborough community and health network’s rich diversity of residents, patients, families, and teams, represents where our country is going. Understanding Scarborough’s health care needs today is, in many ways, understanding the future of Canada’s health care needs. Education Strategy 2024 – 2029.

2024-2029 Strategic Plan

Our 2024-2025 achievements demonstrate the dedication and determination of everyone who stands up for Scarborough. Our generous donors, visionary leaders, and committed campaign volunteers are transforming healthcare in this region. At the same time, our dedicated staff show remarkable courage and resilience to meet the unique needs of our community. In alignment with our forward momentum, both SHN and SHN Foundation introduced new strategic plans in 2024, designed to propel innovation and exceptional quality care. Developed by those who work, live, and receive care in our communities, the SHN Strategic Plan 2024-2029 is taking a bold, visionary approach in the healthcare sector. Built on key sets of population and health data that identify trends across Scarborough and Ontario, our new strategic plan uses five interconnected strategic directions to drive us forward.

Scarborough Health Network’s (SHN) Strategic Plan 2024-2029 builds upon the commitments, achievements, and progress we have made since our inception, and elevates our role in providing a more integrated healthcare system for Scarborough. This means going beyond our walls, adapting research and education efforts to the specific health conditions experienced among our community, and working with health system partners to provide seamless and coordinated care. For our patients and their families, this means quicker access to care, right here in Scarborough.

ABOUT SCARBOROUGH HEALTH NETWORK FOUNDATION

Since its inception, Scarborough Health Network (SHN) Foundation has worked with generous donors, volunteers and community members to raise the funds needed to build state-of-the-art infrastructure and purchase the latest medical technology, supporting Scarborough Health Network’s vision to be Canada’s leading community teaching health network.

Our medical teams have done more than anyone thought possible with less than anyone could imagine. Our hospitals have historically been left behind, resulting in obstacles such as the oldest operating rooms in Ontario, outdated facilities, and cramped procedure rooms. Yet, because of our Scarborough grit, these obstacles don’t deter us. They drive us forward, and Scarborough Health Network Foundation is committed to raising funds, empowering our hospitals to do more.

As the Network’s second-largest funder (following government support), SHN Foundation is a key partner and enabler in executing our Strategic Plan 2024-2029. The Love, Scarborough fundraising campaign is helping us to Build It Forward through a multi-year redevelopment strategy that includes ambitious capital expansion and renewal projects. Together, we will ensure our hospitals’ services and facilities meet Scarborough’s evolving needs into the future and deliver exceptional quality care for the 850,000 people we serve.

THE LOVE SCARBOROUGH CAMPAIGN

In January 2022, SHN Foundation publicly launched the Love, Scarborough campaign. The campaign’s initial goal was to shed light on the healthcare inequities we face in Scarborough and encourage the rest of Toronto to back us up. The campaign gave Scarborough a voice and became a movement, mobilizing donors from Scarborough and beyond in support of our Scarborough hospitals.

Thanks to the generosity and belief of our community and donors, Love, Scarborough helped us raise our first $100 million. But it’s just the start. With a revised goal of $200 million, the second chapter of Love, Scarborough marketing launched in January 2024, showcasing the resilience and determination of our healthcare workers as they provide exceptional quality care to patients in outdated spaces. Our staff are performing among the highest number of surgeries in Ontario’s oldest operating rooms and caring for 200,000+ emergency patients in emergency departments built for half.

The extraordinary success of Love, Scarborough has helped generate mass awareness, has inspired transformational gifts, and has shown needed attention onto healthcare inequity and gaps in Scarborough. SHN Foundation is nearing the successful completion of its $200M fundraising campaign and is preparing to launch an ambitious new campaign in support of the Birchmount Hospital Tower.

Together with our community, we can build up our hospitals to a level equal to the incredible people who live and work here. Supporting urgent priorities like expanded emergency departments, centres of excellence, innovative mental health care, and modern diagnostic imaging, there are exciting things ahead for Scarborough Health Network.

Our Mission

Shaping the future of care through giving

Our Values

KEY DUTIES AND RESPONSIBILITIES

Stewardship and Engagement Program Leadership

• Develop and implement a comprehensive stewardship and donor engagement program to celebrate, retain, and grow donor support, while ensuring transparency and accountability to all contributors.
• Develop and manage a strategic stewardship and recognition framework to acknowledge and cultivate relationships with new and long-standing donors, enhancing their connection to the SHN Foundation and increasing the potential for continued and future support.
• Spearhead the naming opportunities strategy and implementation plan, engaging senior Foundation and hospital leadership to align recognition with organizational priorities.
• Drive the development and execution of stewardship plans for the Annual Giving and Community Development programs, focusing on engaging monthly, mid-level donors, sponsors, and event participants in collaboration with respective teams.
• Define and lead the strategy for donor impact communications, including creating the annual stewardship report and tailored impact reports, in partnership with internal stakeholders.
• Collaborate with the Vice President, Philanthropy, to develop and enhance organizational standards, workflows, and business processes, including an annual stewardship calendar with clear team roles and responsibilities.
• Oversee the integration and tracking of stewardship activities within Raiser’s Edge, ensuring proper coding, data accuracy, and delivery of regular stewardship reporting.
• Lead, mentor, and coach the stewardship team, fostering a collaborative, growth-oriented environment focused on accountability, innovation, and excellence.
• Support fundraising teams with individualized stewardship planning for major donors, sponsors, and key stakeholders to reinforce relationship-building efforts.

Donor Engagement

• Plan, coordinate, and execute meaningful donor events and announcements—in-person, virtual, or hybrid—from inception to completion. This includes oversight of invitation lists, event materials, briefing notes, and speaker remarks.
• Ensure donor events are well executed and facilitate a high-quality, engaging donor experience.
• In concert with the relationship manager, communicate and update donors on impacts and project status, and work with donors on naming and planning recognition announcements and events.
• Join donor meetings as deemed appropriate in consultation with the relationship manager.
• Collaborate with the gift processing team to ensure timely donor acknowledgements, including thank-you letters for batch processing, receipting, and personalized appreciation for leadership donors, volunteers, and other key supporters.
• Manage all aspects of donor recognition programs, including donor walls, listings, and collateral, ensuring timely updates and alignment with donor expectations.
• Perform additional duties as assigned, contributing to the broader success of the Foundation’s fundraising and donor engagement initiatives.

QUALIFICATIONS & COMPETENCIES

• Progressive experience delivering donor relations and stewardship strategies and initiatives with solid knowledge of major gifts and capital campaigns; ideally within a hospital, education, or other complex setting.
• Proven track record as a skilled leader, with the ability to coach, mentor, lead, and manage high-performing individuals toward team goals.
• Sound knowledge of best practices in donor engagement, recognition and stewardship.
• Highly experienced in developing and executing stewardship plans, donor recognition, mapping the donor journey and building donor relationships.
• Superior writing, proofreading, editing and oral communication skills with a demonstrated ability to write clear, engaging, and creative copy for stewarding donors.
• Extensive experience in donor event development, planning, management, and coordinationStrong understanding of donor relations infrastructure (protocols, policies, processes etc.) with experience supporting compliance and the delivery of appropriate and meaningful donor experiences.
• Results-oriented, with excellent attention to detail and accuracy.
• Strong interpersonal skills to interact effectively with stakeholders at all levels including Foundation staff, donors, board members, campaign volunteers, hospital staff, and the broader Scarborough community and apply sound judgment.
• Self-starter, who works independently or as a team member, with the capacity for multiple complex projects within tight deadlines, in a fast-paced, demanding environment.
• Highly skilled with donor databases to manage constituency data, ideally Raiser’s Edge.
• Advanced problem-solving, decision-making, and critical thinking skills.
• Proven track record in a nonprofit environment.
• Willingness to work flexible hours, including some evenings and weekends.
• Use of a car to travel between hospital sites.
• University undergraduate degree required, or commensurate experience.

Additional Assets :

• Prior work history in healthcare, a hospital foundation preferred.
• Previous experience in fundraising, donor relations and stewardship or donor communications.
• Knowledge of Scarborough Health Network’s catchment area.
• Working knowledge of InDesign and Crystal Reports.
• Knowledge and experience with digital media to deliver engaging, virtual stewardship and recognition opportunities.

FOR MORE INFORMATION

KCI Search + Talent is pleased to conduct this search on behalf of Scarborough Health Network Foundation. For more information about this Foundation leadership opportunity, please contact Mia Gardiner, Senior Search Consultant, by email at [e-mail]

To view full position brief, please visit www.kcitalent.com

All inquiries and applications will be held in strict confidence. Interested candidates should send a resume and letter of interest to the email address listed above by May 23, 2025.

The target salary range for this role is $120,000- $140,000 . SHN Foundation also offers an industry-leading pension plan (HOOPP), and an excellent benefits package.

Scarborough Health Network Foundation (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

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