Associate Director of Banquets

H; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a leading hospitality group as an Associate Director of Banquets, where you will enhance guest experiences and lead a dynamic team. Your role includes overseeing operations, training staff, and managing budgets to ensure excellence in service. Ideal candidates will have strong leadership and problem-solving skills, with a proven background in banquet operations. Be part of a team committed to exceptional hospitality!

Qualifications

• Proven experience in Banquet Operations or related roles.
• Strong leadership abilities with a focus on team development.

Responsibilities

• Overseeing daily operations and maintaining service excellence.
• Recruiting and training top talent for the Banquet Department.
• Managing budgets and ensuring financial objectives are met.

Skills

Leadership

Problem-Solving

Communication

Job description

Are you passionate about elevating guest experiences and leading dynamic teams? Hotel Arts Group invites you to join us as our Associate Director of Banquets!

About Us:
At Hotel Arts Group, we believe in the power of relationships. We are committed to delivering exceptional experiences, where our guests, employees, stakeholders, and community thrive through our dedicated service and innovative approach.

Role Overview:
As the Associate Director of Banquets, you will spearhead the seamless operation of our Banquet Department. Your role will encompass overseeing daily operations, maintaining service excellence, recruiting and training top talent, strategic planning, and ensuring financial objectives are met.

Duties and Responsibilities:

• Monitoring guest service standards and sequence of service in all areas to meet the diverse and unanticipated needs of the varying clients of Hotel Arts.
• Assuming front line responsibility for providing client recovery solutions, working closely with the Sales and Events teams to ensure transparency.
• Setting an example for guest service expectations as embodied in their actions and behaviors at all times.
• Reviewing daily financial reports and pass-ons and ensuring audits and follow-up are completed in a timely manner.
• Leading relevant and informative pre shifts and shift change pass-ons on a consistent basis.
• Attending all relevant daily, weekly and monthly department head meetings.
• Ensuring daily duties and checklists of the Banquet Managers/Artisans are completed accurately and attentively.
• Communicating all important information to all appropriate departments and colleagues.
• Programming, maintaining, and efficiently utilizing all applicable hotel software systems.
• Ensuring all necessary supplies and equipment are ordered and maintained.
• Ensuring cleanliness of all banquet areas, including front and back-of-house areas.
• Maintaining staffing levels and schedules using accurate staffing guidelines based on business models and seasonal requirements.
• Hiring, training and ongoing coaching of all staff through an in-depth understanding of the requirements of each individual position.
• Managing the performance of all members of the banquet department through coaching, training, remediation and evaluations.
• Implementing training programs and providing ongoing feedback and on-the-spot coaching to continue to grow the bench strength of the team.
• Participating in the development of the banquet revenue and expense budgets on an annual basis.
• Managing the above-mentioned budgets, ensuring controls are in place and utilized to meet all aspects of the budget, including but not limited to labor and expense controls.
• Auditing monthly beverage inventory levels for accuracy and to determine required changes in inventory based on product movement and costing.
• Completing and presenting month-end reporting, providing all relevant information, successes and challenges to maintain and improve the Banquet Department profitability.
• Participating in site inspections alongside the Sales and Events team in order to build relationships with current and prospective clients.
• Performing all other assigned comparable or transient duties as needed that are within the domain of knowledge and skills required by the position description.

Qualifications and Skills:

• Proven experience in Banquet Operations or related roles within the hospitality industry.
• Strong leadership abilities with a focus on team development and fostering positive relationships.
• Exceptional problem-solving and decision-making skills to ensure client satisfaction.
• Proficiency in managing budgets, analyzing data, and implementing cost control strategies.
• Excellent communication and interpersonal skills to collaborate effectively across departments.

Applicants must have legal permission to work in Canada. Only candidates selected for an interview will be contacted.

Hotel Arts Group is an Equal Opportunity Employer. Join us and be part of our commitment to excellence in hospitality!