Nurse Patient Experience Navigator (12 Month Contract)

Jooble; Cardinal; On-site; CAD 56,000 - 94,000; Full time

Job summary

An impact-driven company seeks a Nurse Patient Experience Navigator to enhance patient support within a vital assistance program. This role involves managing patient registrations, providing medical guidance, and collaborating with healthcare providers to secure funding for therapies. The ideal candidate will possess strong communication skills, a solid background in patient management, and a passion for improving client service. Join a forward-thinking organization committed to making healthcare more accessible and affordable, while enjoying a competitive rewards package and the opportunity to make a meaningful difference in patients' lives.

Benefits

Competitive total rewards package

Bonuses

Benefits

Qualifications

• 5-7 years of patient management experience.
• RN/RPN/LPN registration with provincial college in good standing.
• Strong business and financial acumen.

Responsibilities

• Manage patient registration activities and provide medical support.
• Work with reimbursement specialists to secure therapy funding.
• Analyze data to identify trends and inform strategic decisions.

Skills

Effective communication

Interpersonal skills

Leadership skills

Time management

Patient care experience

Bilingualism

Strong computer skills

Data management

Education

RN/RPN/LPN registration

Tools

Excel

Word

Outlook

Adobe Acrobat

CRM

VOIP

Web portals

Teleconferencing

Job description

Nurse Patient Experience Navigator (12 Month Contract)

11 hours ago Be among the first 25 applicants

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

Job Summary

Reporting to the Supervisor, the Nurse Patient Experience Navigator plays a vital role in supporting our patients within the patient assistance program. They will manage all aspects of program support for assigned physicians or centers (hospital or clinics) in each geographical area, ensuring patients have easy access to the support program and their drug therapy. The Nurse Patient Experience Navigator will work directly with reimbursement specialists to help secure funding and build rapport with clinics and physicians.

Patient Support Duties and Responsibilities:

1. Perform HCP and patient registration activities, according to program protocols and departmental procedures.
2. Process data entry activities of pertinent information received at different contact points during service delivery.
3. Provide answers to general inquiry calls via telephone or web-based platforms about program services, disease states, or product questions.
4. Offer medical support to patients and healthcare providers, including education on diseases and therapies and disease management.
5. Attend specialized training sessions for specific therapies provided by the pharmaceutical team.
6. Support inbound/outbound calls for adherence, maintenance, and follow-up.
7. Understand patients’ healthcare plans and facilitate access to support beyond medication.
8. Administer case-management protocols, including clinical monitoring, data collection, patient follow-up, and adverse event reporting.
9. Work with reimbursement specialists and physicians to secure therapy funding, assisting with alternative funding searches as needed.
10. Attend patient meetings and conferences to enhance knowledge and support.
11. Identify and report adverse events to Health Canada, Med Info, and relevant systems.
12. Liaise with physicians’ offices, pharmacies, infusion providers, and other stakeholders for coordinated patient care.
13. Identify opportunities for organizational improvement, customer service, and cost control.
14. Build relationships with key customers to clarify specifications and business needs.
15. Act as a liaison between vendors and manufacturers.
16. Deliver professional presentations internally and externally.
17. Develop solutions to improve client service and operational processes.
18. Participate in virtual meetings, seminars, and networking activities.
19. Research and advocate for public assistance resources for patients.
20. Ensure high customer responsiveness and proactive issue resolution.
21. Analyze data to identify trends and inform strategic decisions.
22. Maintain a positive, customer-focused attitude.
23. Develop customer management objectives and represent customer needs internally.
24. Communicate urgent and important issues to senior management.
25. Develop and communicate account strategies and growth opportunities.
26. Adapt to changing workloads as needed.

Key Requirements:

• Effective communication and interpersonal skills; ability to build empathetic relationships.
• Leadership skills; ability to handle difficult conversations.
• Excellent written and verbal communication skills; bilingualism preferred.
• Team-oriented, with excellent presentation skills (both face-to-face and virtual).
• Strong computer skills: Excel, Word, Outlook, Adobe Acrobat, CRM, VOIP, web portals, teleconferencing.
• Experience with data management/reporting tools is an asset.
• Strong business and financial acumen.
• Maintain confidentiality of sensitive information.
• Efficient time management and organizational skills; attention to detail.
• Motivated, personable, and adaptable with stakeholder management and patient care experience.
• RN/RPN/LPN registration with provincial college in good standing.
• 5-7 years of patient management experience.
• Knowledge of MS therapeutic area preferred.
• Willingness to travel (~30%) across North America.
• Flexible working hours.

We offer a competitive total rewards package, including base pay ($56,300 - $93,900), bonuses, and benefits. McKesson is an Equal Opportunity Employer committed to diversity and inclusion.