Representative, Document Processing

FCT; Alberta; Hybrid; CAD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company that values innovation and collaboration. This role offers the chance to contribute to a dynamic team while ensuring top-notch service to clients. You'll handle mortgage documents, maintain databases, and assist with light reception duties. The organization promotes a diverse and inclusive environment, fostering personal and professional growth. With comprehensive benefits and a commitment to employee success, this opportunity is perfect for those looking to make a meaningful impact in their career.

Benefits

Comprehensive Benefits

Group Retirement Savings Plan

Paid Holidays

Hybrid Work Arrangements

Paid Volunteer Opportunities

Employee Recognition Programs

Performance-Based Incentives

Stock Purchase Plan

Qualifications

• High school graduate or equivalent experience required.
• Exceptional attention to detail with strong analytical skills.

Responsibilities

• Ensure optimum servicing to clients by printing and packaging documents.
• Update internal database and review documentation for accuracy.

Skills

Attention to Detail

Analytical Skills

Multi-tasking

Data Entry

Organizational Skills

Time Management

Confidentiality

Education

High School Graduate or Equivalent

Tools

MS Office (Word, Excel, Outlook)

Job description

Company Summary

Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated.

FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.

HERE'S HOW YOU'LL CONTRIBUTE:

• Ensure optimum servicing to our client base by printing and packaging mortgage documents in accordance with lender requirements and within established deadlines
• Update internal database with the appropriate file notes for all document packages as required
• Review documentation for accuracy, compliance and quality assurance. Enter information between database quickly and accurately
• Identify data elements differing between paper/electronic documents. Remediate where allowed and elevate where required
• Light reception duties (accepting deliveries, answering phone)
• Prepare and coordinate the daily pick up of courier packages and inter-branch document bags
• Maintain inventory of department and mailroom supplies
  

HERE'S WHAT YOU'LL BRING:

• High school graduate or equivalent experience required.
• Exceptional attention to detail with strong analytical skills -
• Detail oriented and proven ability to multi-task in a fast paced environment
• Excellent keyboard skills – able to enter data quickly and with minimal errors, maintain current data base (entering dates/notes) appropriately and accurately
• Excellent organizational and time management skills
• Intermediate computer skills in MS Office products (Word, Excel and Outlook)
• Able to work with sensitive customer information and maintain confidentiality
• Must be able to work a regular shift of 8:30 a.m. -5:00 p.m. Monday through Friday

HERE’S WHAT SETS US APART:

Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.

• Comprehensive benefits that include virtual healthcare and an Employee & Family Assistance Program

• Group retirement savings plan with company match

• Paid holidays and generous paid time off

• Hybrid work arrangements

• Paid volunteer opportunities and charitable donation matching

• Employee recognition programs that include referral incentives

• Potential for performance-based incentives

• The opportunity to participate in our stock purchase plan

• And more!

*As per terms of the employment agreement

The Great Place to Work Institute has named FCT one of Canada’s Top 50 Best Workplaces, Best Workplaces in Canada for Financial Services & Insurance, Best Workplaces in Canada for Women, Best Workplaces in Canada for Inclusion and Best Workplaces in Canada for Mental Wellness. We’re also one of Achievers 50 Most Engaged Workplaces in North America.

By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process.

To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.

FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.