EAC Systems Administrator

Allmar Inc.; Kelowna; On-site; CAD 70,000 - 90,000; Full time

Job summary

A technology solutions provider in Kelowna is seeking an EAC Systems Administrator to design and maintain EAC systems. Responsibilities include providing technical support, monitoring systems for customer satisfaction, and facilitating documentation. Ideal candidates will have at least 6 years of experience and a related degree or diploma along with strong interpersonal skills.

Qualifications

• Minimum 6 years of experience in a similar role.
• Completion of university degree or college diploma in a related field.
• Additional courses and continuous knowledge upgrade are encouraged.

Responsibilities

• Assist in the planning, design, and maintenance of EAC systems.
• Proactively monitor installed EAC systems for customer satisfaction.
• Provide technical support to end users.

Skills

Knowledge of Microsoft Windows Operating Systems

Knowledge of SQL Server

Networking skills

Security and Access Control systems

Strong communication skills

Interpersonal skills

Education

University degree or college diploma in a related field

Tools

Nortel Contivity Routers

Brocade and Nortel network switches

Dell PowerEdge servers

Job description

JOB SUMMARY

The EAC Systems Administrator designs, implements, tests, and maintains EAC solutions in support of Allmar branches and their EAC projects. The SA is responsible for the commissioning and setup of sold EAC assets including workstation computers, servers, network equipment, software applications, and access control systems. The SA will assess and identify appropriate technology solutions to meet business opportunities as they are discovered.

JOB RESPONSIBILITIES

But not limited to…

Duties

• Assists in the planning, design, estimating, implementation, commissioning, and maintenance (staying in touch with end users) of EAC systems sold externally and utilized internally
• Proactively monitor installed EAC systems to maximize customer satisfaction
• Maintain inventory records of all EAC assets including hardware and software, including demo and support equipment
• Develop, maintain purchase data, and forecasted sales vs. budget of EAC products
• Provide onsite and remote technical support to end users
• Create and maintain appropriate documentation to facilitate the ongoing operation of Allmar’s sold EAC assets
• Research and recommend new EAC solutions and components for use in Allmar EAC sales initiatives
• Provide technical support and advice to Allmar sales staff in access control and security solutions
• Provide 2nd tier support to emergency on-call technicians and clients

KNOWLEDGE, SKILLS, AND ABILITIES

• Extensive knowledge of computer software and EAC systems including, but not limited to, Microsoft Windows Operating Systems (XP, Server 2003, Vista, Server 2008(R2), 7), SQL Server (2005, 2008(R2), Express), Networking, Nortel Contivity Routers (including OSPF dynamic routing), Brocade and Nortel L2 and L3 network switches (implementing VLANs and QOS), Security and Access Control systems (Salto, Keyscan, GE, IR, ASSA), Panasonic IP surveillance technologies, Dell Optiplex PCs, PowerEdge servers, and other hardware and software such as APC UPS technology.
• Strong communication skills, both written and oral
• Ability to get along with co-workers, strong interpersonal skills
• Ability to mentor and give direction
• Excellent organizational skills
• Diagnostic and problem-solving ability
• Flexible and self-motivated
• High level of commitment and accountability to get the job done
• Ability to work independently as well as in a team environment

EDUCATION AND EXPERIENCE REQUIRED

• Minimum 6 years of experience in a similar role
• Completion of university degree or college diploma in a related field or equivalent experience
• Additional courses and continuous knowledge upgrade are encouraged

GENERAL ORGANIZATION REQUIREMENTS

• Willing to work overtime as required
• Willing to perform other jobs as required by organizational demands
• Must be able to work effectively in a team-based collaborative environment
• Ability to work under minimal supervision
• Strong attention to detail
• Work safely and responsibly to ensure a healthy and safe work environment
• Willing to travel as required
• Presenting and performing to the highest quality standards
• Must maintain confidentiality of all written and oral communication as applicable
• Always represent the Company with integrity in an ethical and legal manner